Karan Thakur

As an Air Freight executive managing all aspects of air freight forwarding operations, including booking, documentation, shipment tracking, troubleshooting, and delivering on customer expectations.

Preparing customs documentation, tracking air export files, and sending documents to customers or brokers

Advising customers on import and export restrictions, maintaining relationships and managing accounts of the customer like Yusen , H.G rent, Fedex etc.

Ensured compliance with all relevant regulations and laws, including customs regulations and trade laws.

Collaborated with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery.

Monitored and reported on key performance indicators, such as cargo delivery times, costs, and quality.

• Communicate with suppliers, retailers, customers etc
• To achieve profitable deals and mutual satisfaction
• Assisted with logistics management by handling order shipments and answering customer queries
• Ensured logistics coordination through the safe and timely pickup of delivery and international shipments
• Keep logs and records of warehouse stock, executed orders etc
• Prepare accurate reports for upper management
• Coordinate with various international shipping line like HAPPAG, CMA, MSC ETC
• Coordinates new customer set-up with finance and accounting, freight pay, and carrier relations to pay the carriers, invoice customers, establish pricing agreements, and create new Account income statements
• Conducts training for internal and external customers to educate them on products and Services
• Measures entry performance for freight customer orders, shipment status, and non-Operational freight data to ensure service expectations and costs are maintained
• Collaborates with service providers (i E., external carriers) to implement new business, Maintain existing business, and manage service expectations
• Dispatches information to service providers to schedule freight movement
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
• Tracked orders and notified customers of status or Contact
• A methodical approach to figures and reporting
• A solid understanding of inventory related best practice

• Company Overview: Whole Sale FMCG
• Distribution of good and services
• Maintaining good relationship with clients
• Objection handling
• Whole Sale FMCG