Karan Wadhwani

Work History

Duty Manager

Hotel Grand Mercure Agra by Accor Group

2023.09 - Current

Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Trained employees in essential job functions.
Mentored and supported junior staff members to apply best practices and follow procedures.
Supervised and coordinated team to provide guidance and support and maximize performance.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
Implemented new procedures to optimize workflow efficiency within the front desk team.
Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established team priorities, maintained schedules and monitored performance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Evaluated employee performance and conveyed constructive feedback to improve skills.

Duty Manager

Hotel Crystal Sarovar Premier

2019.05 - 2021.05

Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Trained employees in essential job functions.
Mentored and supported junior staff members to apply best practices and follow procedures.
Supervised and coordinated team to provide guidance and support and maximize performance.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

Front Office Executive

Crystal Sarovar Premiere

2017.05 - 2018.05

Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
Developed, updated and organized IDS databases to handle customer and their data
Learned how to deal with the specific guest type such as walk-in guest, reserved guest, VIP guest
Learned and practiced to make reservations
Operated cash register for cash, check and credit card transactions with 100% accuracy
Learned and practiced to put traces for the internal departments, wake-up calls, messages for guests

Front Office Associate

Crystal Sarovar Premiere

2016.04 - 2017.04

Did Night Auditing during night shifts and Foreign Exchange
Referred unresolved customer grievances to designated departments for further investigation.
Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
Answered calls to take messages or redirect calls to appropriate colleagues.
Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.

Ground Staff

Sardar Vallabbhai Patel

2015.03 - 2016.04

Summary

Overview

Work History

Duty Manager

Duty Manager

Front Office Executive

Front Office Associate

Ground Staff

Education

Bachelors of Commerce -

Major Diploma of Tourism & Airlines -

Intermediate -

High School -

Skills

Accomplishments

Affiliations

Personal Information

Hobbies and Interests

Languages

Timeline

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