KARANDEEP BATH
Process Manager
Mohali
Summary
Results-driven Process Manager with a proven track record in driving operational efficiency through automation, adept project management, and rigorous quality management. Leveraging a unique blend of technical expertise and strategic leadership, I have successfully streamlined complex processes, optimized resource allocation, and elevated overall organizational performance. As a dedicated process manager, I am poised to contribute my expertise to drive transformative initiatives and deliver exceptional results.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Process Manager
eClerx services limited
Chandigarh
07.2008 - Current
- Led cross-functional teams in identifying process inefficiencies and implementing data-driven improvements
- Utilized Six Sigma methodologies to drive continuous process improvement initiatives, achieving reduction in defects and enhancing overall quality
- Spearheaded the implementation of Robotic Process Automation (RPA) solutions, resulting in reduction in manual tasks and significant time savings
- Collaborated with cross-functional teams to streamline the Software Development Life Cycle (SDLC) and improve project delivery timelines
- Developed and maintained comprehensive MIS reports, providing actionable insights to senior management for informed decision-making
- Prepared and presented process insights for generating fresh business opportunities
- Built sustainable relationships with clients and managed data backs required for Monthly business reviews
- Managed operational efficiency for both calling and backend teams
- Ensured the adherence to the information security requirements
- Conducted Total Quality Management (TQM) assessments, facilitating process enhancements and ensuring adherence to quality standards
- Created and updated Standard Operating Procedures (SOPs), Statements of Work (SOW), Failure Mode and Effects Analysis (FMEA), and ADAPT documentation
- Assisted in identifying process inefficiencies through data analysis and implemented targeted improvements, resulting in reduction in production time
- Collaborated with IT teams to design and implement automation solutions to increase in process efficiency
- Provided subject matter expertise on the Software Development Life Cycle (SDLC) to project teams, ensuring seamless project execution
Business Analyst
Redhorns Software Pvt. Ltd
Mohali
12.2007 - 06.2008
- Work as a subject matter expert for the team on client business rules, customer interaction policy and support tools
- Audit and Identify performance related issues and develop an action plan for improvement by remedial training
- Identify process and business opportunities that can be flagged to the client as “value adds”
Education
MBA - MARKETING & SYSTEMS
SIKKIM MANIPAL UNIVERSITY
01.2012 - 05.2014
BTech - ELECTRONICS & COMMUNICATIONS
PUNJAB TECHNICAL UNIVERSITY
01.2003 - 05.2007
SIX SIGMA - Green Belt - undefined
eClerx Services Ltd
RPA & Intelligent Automation certification - undefined
eClerx Services Ltd
Skills
Business planning
undefinedTimeline
MBA - MARKETING & SYSTEMS
SIKKIM MANIPAL UNIVERSITY
01.2012 - 05.2014
Process Manager
eClerx services limited
07.2008 - Current
Business Analyst
Redhorns Software Pvt. Ltd
12.2007 - 06.2008
BTech - ELECTRONICS & COMMUNICATIONS
PUNJAB TECHNICAL UNIVERSITY
01.2003 - 05.2007
SIX SIGMA - Green Belt - undefined
eClerx Services Ltd
RPA & Intelligent Automation certification - undefined
eClerx Services Ltd
Similar Profiles
Aman KesarwaniAman Kesarwani
Customer Service and Operations Analyst at Eclerx Services LimitedCustomer Service and Operations Analyst at Eclerx Services Limited
CHRISTINA PARICHHACHRISTINA PARICHHA
Associate Process Manager at Eclerx Services LimitedAssociate Process Manager at Eclerx Services Limited
Rohit SwamyRohit Swamy
Associate Process Manager at Eclerx services limitedAssociate Process Manager at Eclerx services limited
Shruthi T. SShruthi T. S
Associate Program Manager [AVP] at Eclerx Services LimitedAssociate Program Manager [AVP] at Eclerx Services Limited
MAMTA DEVIMAMTA DEVI
Sales Manager at Bajaj Allianz General InsuranceSales Manager at Bajaj Allianz General Insurance