Summary
Overview
Work History
Education
Skills
Key Achievements
Certification
References
Timeline
Generic

Rohan Ambastha

Pune

Summary

Versatile, functional project manager with 10+ years of experience delivering complex projects and leading cross-functional teams in technology, retail, e-commerce, and F&B. Expert in SLA management, process optimization, stakeholder engagement, and driving automation and transformation initiatives. PMP and Lean Six Sigma certified, with strong analytical skills, and expertise in Generative AI. Adept at requirement analysis, documentation, and clear client communication. Ready for impactful roles in project management, strategy, consulting, or business analysis.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Process Manager

eClerx Services Ltd.
Pune
09.2021 - Current
  • Lead multiple data management projects for Fortune 500 clients in technology and retail, specializing in product and customer data management.
  • Manage a team of 20 (previously up to 35), optimizing Global Gross Margin by efficient team sizing, cross-training, and bench control.
  • Understand and analyze client requirements, maintaining clear and frequent communication, and ensuring proper documentation for all project phases.
  • Consistently achieve or exceed SLA and KPI targets for productivity, quality, timeliness, and resource utilization.
  • Analyze processes for improvement opportunities, and drive Lean Six Sigma and automation initiatives.
  • Improved project quality from 47% to 94%. Delivered automation solutions, reducing manual effort by 67%.
  • Prepare and present monthly and quarterly business reviews, and operational reports for stakeholders.
  • Conduct daily stand-ups, weekly or bi-weekly client connects to discuss progress, collect feedback, review scopes, timelines, and future roadmaps.
  • Coordinate cross-functional improvements with clients, automation teams, and senior management.

Assistant Manager 2

Flipkart Internet Pvt Ltd.
Bangalore
10.2020 - 09.2021
  • Led manpower planning and resource allocation for middle-mile logistics, coordinating with over 50 stakeholders to align with annual business plans.
  • Enhanced operational efficiency and customer SLAs by streamlining logistics workforce management.
  • Supported pan-India process improvement and resource optimization initiatives.

Senior Associate

Amazon India Development Center
Bangalore
06.2020 - 10.2020
  • Managed employee queries and system data on Salesforce, consistently maintaining 95%+ quality (vs. 85% target).

Senior Operations Manager

EatClub Brands (Box8 & Mojo Pizza)
Bangalore
10.2018 - 06.2020
  • Oversaw end-to-end operations and P&L for four high-volume outlets, contributing approximately INR 7.8 Cr in annual revenue.
  • Ensured high product quality, timely delivery, reduced complaints, and maintained a superior NPS.

Business Development Associate

Byju’s (Think & Learn Pvt. Ltd.)
Pune
12.2017 - 09.2018
  • Consistently exceeded sales targets by 100% for six consecutive weeks, and managed the entire sales cycle and client relationships.

Founder

Barbeque Garage Restaurant
Pune
01.2016 - 11.2017
  • Founded and scaled a 44-seater restaurant, expanded with a cloud kitchen; handled end-to-end business operations, including vendor management, HR, compliance, marketing, and finance.
  • Achieved break-even within six months, generating INR 72 lacs in annual sales.
  • Developed and implemented scalable business processes to support growth and sustainability.

Functional Consultant

Tata Technologies
Pune
07.2015 - 02.2016
  • Managed automotive sales data digital transformation using Siebel CRM, consistently delivering actionable analytics for decision support.
  • Coordinated cross-functional teams to roll out new digital sales reporting solutions, and process improvements.

Education

MBA - Marketing & Operations

Institute of Management Technology
Nagpur
03-2015

B.E. - Industrial Engineering

Shri Ramdeobaba College of Engineering And Mgmt
Nagpur
06-2013

Skills

  • Project & Program Management
  • Stakeholder Engagement & Consulting
  • Strategic Planning & Business Analysis
  • SLA & KPI Management
  • Requirement Analysis & Documentation
  • Process Improvement (Lean Six Sigma)
  • Team Leadership (20–35 members)
  • Automation
  • Executive Reporting & Business Reviews
  • Resource Planning & Utilization

Key Achievements

  • Improved process quality from 47% to 94% for Fortune 500 projects through data-driven process reengineering
  • Led automation initiatives, achieving a 67% reduction in manual effort
  • Optimized global gross margins via resource and bench management, and systematic upskilling
  • Managed multi-crore P&L operations, achieving break-even as a founder in less than six months
  • Produced and delivered impactful business reviews and presentations for clients and executive leadership

Certification

  • Project Management Professional (PMP), PMI (May 2024 – May 2030)
  • Lean Six Sigma Green Belt, KPMG (Aug 2023)
  • Generative AI Overview for Project Managers (May 2024)
  • Data Landscape of GenAI for Project Managers (Jun 2024)
  • Skill of the Year 2025: Generative AI, Technical University of Munich (May 2025)

References

References available upon request.

Timeline

Process Manager

eClerx Services Ltd.
09.2021 - Current

Assistant Manager 2

Flipkart Internet Pvt Ltd.
10.2020 - 09.2021

Senior Associate

Amazon India Development Center
06.2020 - 10.2020

Senior Operations Manager

EatClub Brands (Box8 & Mojo Pizza)
10.2018 - 06.2020

Business Development Associate

Byju’s (Think & Learn Pvt. Ltd.)
12.2017 - 09.2018

Founder

Barbeque Garage Restaurant
01.2016 - 11.2017

Functional Consultant

Tata Technologies
07.2015 - 02.2016

MBA - Marketing & Operations

Institute of Management Technology

B.E. - Industrial Engineering

Shri Ramdeobaba College of Engineering And Mgmt

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