Karan Pratap Singh
Etah
Summary
I want use my skills in the best possible way for achieving the company's goals and continuous increase in my interpersonal skill and experience in marketing field
According to my introspection my strength is that I am good listener and like to learn new technology I come across. I am very positive towards my work and like to fully focus on work assign to me. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Warranty Manager
Rajdhani Automobile India Pvt Ltd Rajasthan
01.2022
- Clearly defined employee responsibilities and tracked performance
- Assisted with initial diagnostics and supervised vehicle work
- Ensured that customer and employee areas were kept clean and organized
- Managed service requests and prepared a database listing such requests
- Ensured timely completion of vehicle services
- Ensured that warranty specifications were upheld when work was performed
- Managed vehicle repair requests and regular service appointments
- Inspected vehicle repairs.
Warranty Service Manager
Durga Automobile
Ghaziabad
02.2024 - Current
- Participated in cross-functional meetings to discuss product quality concerns, driving continuous improvement initiatives across the organization.
- Conducted root cause analysis for major warranty issues, identifying problem areas and implementing corrective actions.
- Continuously updated knowledge of industry best practices related to warranty service management, ensuring our company remained competitive and responsive to customer needs.
- Streamlined warranty claim procedures, resulting in faster resolution times and improved customer experience.
- Maintained comprehensive records of warranty claims, ensuring accuracy and facilitating analysis.
- Managed the warranty service team, effectively reducing turnaround time for claims processing.
Assistant Works Manager
Vardaan Trade Link Pvt Ltd Bareilly
11.2018 - 12.2022
- Clearly defined employee responsibilities and tracked performance
- Assisted with initial diagnostics and supervised vehicle work
- Ensured that customer and employee areas were kept clean and organized
- Managed service requests and prepared a database listing such requests
- Ensured timely completion of vehicle services
- Ensured that warranty specifications were upheld when work was performed
- Managed vehicle repair requests and regular service appointments
- Inspected vehicle repairs.
Spare Parts Manager
R.A Motors Etah Tata Authorized (CVBU) Dealer Workshop
05.2016 - 09.2017
- Spares Order planning, monitoring dispatch and inventory management
- Setting up the weekly, monthly, quarterly procurement plan
- Purchasing machines with improved technology to increase production
- Implementing systems to avoid situations like over-stocking or out-of-stock which cause production and financial losses
- Developing reports on procurement and usage of material for top management
- DAILY highlighting any problem related customer Spares supply
- Maintained inventory of replacement parts and prepared purchase orders
- Prepared shop displays of auto parts
- Maintaining Store component wise as per FIFO and LIFO.
Warranty In-Charger & Store Assistant
R.A Motors Etah (CVBU) Tata Authorized Service Station
11.2015 - 03.2016
- Warranty Retaliated Issues & Rectification
- Handling all customer complaints, Warranty & Spares issues with respect to product
- Customer Support & Office Automation from Nov 2015 to March 2016.
Education
Mechanical Engineer -
J.S.University
01.2023
B.A Final -
Dr. Bhimrao Ambedkar University
01.2016
Intermediate (12th) -
01.2013
High School (10th) -
01.2010
Skills
- TML Software: - CRM-DMS, VCM, CV-Chanel, Analytics, TGPIB CATS, Insite, TDC
- MS OFFICE: (Word, Excel, Power Point, MS-Access, Outlook Publisher)
- Internet Photoshop 7 & Coral Draw
- Technical knowledge
- Complaint Handling
- Order Management
- Warranty Administration
- Stakeholder Management
Languages
English
Hindi
Personal Information
- Father's Name: Mr Late. Anil Kumar
- Date of Birth: 10/15/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Activities
Participate in various of games at school and collage time.
Managementtraining
- Cummins Diesel BSVI vehicle training at Lucknow Plant dated - 12/16/19
- Warranty Training at Pant Nagar Plant Uttarakhand dated- 03/14/18
- Tata prolife training at CVBU Lucknow Area Office dated - 11/09/17
- Warranty (GST) Training at Tata Area Office Lucknow dated - 08/22/17
- Training for Cummins INSITE Software at MGS Gorakhpur dated - 10/05/17
- Warranty Training at Motors FAB Lucknow Tata Dealer dated - 08/05/16
Hobbies and Interests
Moving Around & Playing Cricket
Disclaimer
I hereby declare the information given is correct to the best of my knowledge & belief. I understand that any wrong information makes me liable for dismissal forthwith.
Timeline
Warranty Service Manager
Durga Automobile
02.2024 - Current
Warranty Manager
Rajdhani Automobile India Pvt Ltd Rajasthan
01.2022
Assistant Works Manager
Vardaan Trade Link Pvt Ltd Bareilly
11.2018 - 12.2022
Spare Parts Manager
R.A Motors Etah Tata Authorized (CVBU) Dealer Workshop
05.2016 - 09.2017
Warranty In-Charger & Store Assistant
R.A Motors Etah (CVBU) Tata Authorized Service Station
11.2015 - 03.2016
Mechanical Engineer -
J.S.University
B.A Final -
Dr. Bhimrao Ambedkar University