ALOK SHINDE
Dombivli East
Summary
Senior After-Sales & Warranty Leader with 16+ years of experience across Electric Vehicles, Commercial Vehicles, and Automotive OEM ecosystems. Proven track record of driving enterprise warranty strategy, optimizing cost per unit (CPU), and improving product reliability through data-driven field insights. Expert in building scalable warranty governance frameworks, AMC profitability models, and digital service ecosystems. Strong cross-functional leader partnering with Engineering, Quality, Supply Chain, and Service teams to deliver cost optimization, supplier recovery, and enhanced customer lifecycle value.
Seasoned Deputy Manager with significant background in team leadership, operations management, and strategic planning. Known for driving efficiency improvements and streamlining processes to enhance productivity in previous roles. Committed to fostering positive work environments and promoting team collaboration. Demonstrates strong problem-solving abilities and initiative, consistently delivering high-quality results.
Overview
17
17
years of professional experience
Work History
Deputy Manager – Warranty & AMC
EKA Mobility
Pune
09.2024 - Current
- Lead enterprise-wide warranty and AMC strategy for EV portfolio including Electric Buses, Trucks, SCVs, and 3-Wheelers
- Define warranty policy architecture covering coverage design, exclusions, claim validation, and recovery mechanisms
- Drive warranty cost governance using CPU metrics, failure Pareto analysis, and financial dashboards
- Partner with Engineering, Quality, Procurement, and Service teams to convert field failures into design and supplier improvements
- Establish scalable AMC frameworks ensuring lifecycle cost predictability and profitability
- Spearheaded national Dealer Management System (DMS) implementation across 18 dealerships and 7 depots from requirement definition to rollout
- Enabled real-time visibility of service operations, warranty tracking, and dealer performance
- Institutionalized structured RCA and field failure analytics culture across service network
- Reduced claim settlement turnaround time through process simplification and validation improvements
- Strengthened supplier recovery mechanisms through structured negotiations and cost-sharing models
- Supported new product launches by defining warranty terms, service readiness, spares strategy, and claim processes
- Designed and delivered EV technical and warranty training programs for dealer principals, service teams, and technicians
Assistant Manager – Warranty Operations
Mahindra & Mahindra Ltd. – After-Sales Division
Mumbai
04.2020 - 09.2024
- Executive Officer – Warranty Adjudication | Jun 2014 – FY 2019–20
- Role Progression: Promoted based on consistent high performance and ownership of complex global warranty operations
- Managed domestic and international warranty adjudication across distributor networks
- Drove warranty CPU governance through failure trend analysis, cost tracking, and corrective action reviews
- Prepared executive MIS dashboards using SAP, SAS, and advanced analytics tools
- Led cross-functional RCA initiatives with R&D, Quality, and Supplier teams to improve product reliability
- Negotiated supplier warranty recoveries and long-term cost optimization agreements
- Delivered structured training programs for global distributors on warranty processes and service systems
- Played a key role in development and enhancement of mGO DMS for international markets
- Managed AMC operations including billing, revenue recognition, margin tracking, and profitability analysis
- Led Centralized Ticketing System (CTS) project improving issue resolution timelines
- Contributed to global rollout of mGO DMS enhancing service transparency and governance
Fortpoint Automotive Pvt. Ltd.
01.2012 - 01.2014
- Managed warranty claims, technical inspections, and service MIS reporting
Hallmark Automotive Pvt. Ltd.
01.2010 - 01.2012
- Handled OEM audits, claim processing, and warranty settlements
Modi Hyundai
01.2009 - 01.2010
- Prepared QIR/HTR reports, parts tagging, and scrap authorization
Education
Executive MBA -
Indian School of Business Management & Administration
Diploma in Automobile Engineering -
Tilak Maharashtra University
HSC & SSC -
Maharashtra State Board
Skills
- Enterprise Warranty Strategy & Governance
- After-Sales Operations & Network Leadership
- EV Warranty Architecture (Buses, CVs, SCVs, 3W)
- Warranty Cost Optimization & CPU Reduction
- AMC Design, Pricing & Profitability Management
- Field Failure Analytics, RCA & Reliability Engineering
- Supplier Recovery & Commercial Negotiation
- Digital Transformation (SAP, DMS, Analytics)
- Policy, SOP & Audit Governance
- Leadership Development & Capability Building
- Dealer management systems
- Problem solving
- Effective communication
- Cross-functional collaboration
- Staff training and development
- Microsoft office expertise
Digital And Analytics Skills
- SAP Warranty
- GDMS
- MGO DMS
- SAS Analytics
- Advanced Excel
- Power BI (Basic)
Languages
- Hindi
- Marathi
- English
Personal Information
Title: Warranty Head | After-Sales Strategy Leader | EV & Automotive
Hobbies and Interests
- Cricket
- Music
- Continuous Improvement & Process Innovation
Certifications And Projects
- Mahindra Yellow Belt Certified – Centralized Ticketing System (CTS)
- Enterprise DMS Implementation – EV Dealer & Depot Network
- MGO DMS Development – Global Dealer & Warranty Platform
Key Career Achievements
- Reduced warranty cost exposure through structured CPU governance and supplier recovery frameworks
- Led enterprise-wide DMS rollout across 25+ service locations (dealers & depots) enabling real-time visibility
- Designed and implemented AMC models improving service lifecycle predictability and profitability
- Established warranty governance frameworks influencing product reliability and supplier quality improvements
- Awarded EKA UTTAMA (Best Employee Award) for outstanding performance and contribution
Languages
English
First Language
Hindi
Beginner
A1
Marathi
Beginner
A1
Timeline
Deputy Manager – Warranty & AMC
EKA Mobility
09.2024 - Current
Assistant Manager – Warranty Operations
Mahindra & Mahindra Ltd. – After-Sales Division
04.2020 - 09.2024
Fortpoint Automotive Pvt. Ltd.
01.2012 - 01.2014
Hallmark Automotive Pvt. Ltd.
01.2010 - 01.2012
Modi Hyundai
01.2009 - 01.2010
Executive MBA -
Indian School of Business Management & Administration
Diploma in Automobile Engineering -
Tilak Maharashtra University
HSC & SSC -
Maharashtra State Board