Karanpreet S Ratra

Operational support with a bespeaking history of learning financial tools and business requirements in the banking industry. Support Australian operations team on their daily tasks, escalation and business finalization process.

• Delivered clerical support by handling range of routine and special requirements.
• Sorted and organized files, spreadsheets and reports.
• Answered incoming telephone calls, took down messages and provided information.
• Maximized productivity by analyzing protocols and identifying areas for improvement.
• Interacted with customers by phone, email or in-person to provide information.
• Client Onboarding
• Learnt about Franchisee Distribution Model