Karanvir Singh Parmar

Presently working on 3 Delivery projects, for an AMS project in Data & Analytics, for an AMS project in Oracle-EBS

• Associate Project Manager for an AMS project in Data & Analytics
• Associate Project Manager for AMS project in Oracle-EBS
• Project Manager for four T&M projects

Key Responsibilities:

• Streamlining business support processes reducing SLA-breach by 40% using process design and project management procedures
• Partnered with project team members to identify and address issues within 24 hours via. effective communication to help minimize disruption to critical paths
• Initiated new customer service guidelines by spearheading campaign that improved customer service ratings to 4.5 out of 5.0 basis points
• Reducing support cost by 10% by creating SoPs and L1.5 support team
• Dashboarding of data in Service now to create real-time insights for
  faster decision-making
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
• Updated customers and senior leaders on progress and roadblocks.
• Monitored and tracked project metrics and collected data to share with project members.
• Led team meetings to assess project progress and plan appropriately to meet delivery targets.
• Mentored and guided staff to enhance performance and exceed customer expectations.
• Identified and resolved risks to minimize project disruption.
• Devised and implemented attainable schedules, timelines and milestones for on-track projects.
• Generated weekly and monthly status reports for helpful progress tracking.
• Developed and maintained project documentation for reliable records.
• Documented project progress to fulfill project requirements and establish traceability.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

• Generated new sales leads to achieve and exceed monthly sales goals.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Attended monthly sales meetings and quarterly sales trainings.
• Prepared merchandise for sales floor by pricing or tagging.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Set and achieved company defined sales goals. Met 300+ clients from small shop owners to owners of Factories,
  Hoteliers, Academies and Schools, understanding their banking
  requirements and suggesting better banking products well-suited to
  their business needs.
• Contribution to revenue– 16 Saving Accounts, 19 Current Accounts,
  20 PoS Machines, 6 converted and 6 logged-in loan applications
  ranging to Rs. 3 Crores.