Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Receptionist
K Archit Sridhar

K Archit Sridhar

Digital Media Specialist
Hyderabad

Summary

Digital Media Specialist with background supporting online advertising campaigns and ecommerce clients. Diverse knowledge and expertise in various platforms and marketing strategies.

PG Program in Cloud Computing

.

Certified in AWS which includes Cloud computing on AWS, Containers, Managed services.

Hands On experience in creating instances, Application Load balancers, Security Groups, Autoscaling, IAM, Dockers, Images, S3, Cloudwatch, CloudTrail, RDS, VPC and other managed services in AWS like SQS, SNS.

Organized and dependable ,candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Digital Media Specialist

GOC Services India Private Limited
Hyderabad
08.2021 - Current
  • Managing team and SL’s in absence of leads.
  • Providing extensive support to the team offline and assisting agents globally with Shopping concerns over pSME chats
  • Metric improvement plan exclusively for platinum segment agents where primary focus is on improving EFC and TRT.
  • 1-1 feedbacks to discuss positives for current quarter and expectations for future.
  • Executed process/product improvement ideas along with Data Analysis and artifacts to support the cause.
  • Training team on process/product updates.
  • Working with pSME team to help improve quality of consults and address any feedback coming across sites.
  • I have taken active part in modifying resources which has missing information or is hard to find affecting troubleshooting and customer experience.
  • Have been part of pilot project for starting off Consult Quality for pSME's to improve quality of consults from L1.5 and L1 Agents.
  • Handling escalations coming in form of GH and Sales escalations.
  • Other ADHOC tasks are performing TRT analysis and updating teams consult metrics for WBR/MBR/QBR.

Process Specialist

Cognizant Technology solutions, Gtech GCC Commerce Vertical LCS
08.2017 - 08.2021
  • Working as SME for Commerce POD as this specifically has to do with Merchant accounts optimization troubleshooting
  • Digital Marketing, Shopping campaign Management, Merchant account issues
  • Policy checks and other data quality issues to be checked before campaign starts up
  • Basic troubleshooting on Microdata if HTML code is properly pasted to pages on Merchant’s website
  • In-depth analysis of campaign performance.
  • Work closely with Trust and Safety Shopping to ensure accounts are in line with Google Shopping Policies
  • Setting right expectations with clients on shopping policies and TAT to ensure Customer Satisfaction and Customer Experience
  • Heading team of 9 SME’s to ensure targets are being met on a regular basis
  • Provide Training to Agents/SME’s to help improve product knowledge
  • Manage incoming volume on pSME channel to ensure SLA/TAT are met
  • Weekly/Monthly performance data to be taken up with SME’s to help improve process.

Account Strategist

Genpact, Google
08.2016 - 08.2017
  • Worked as Account Strategist for Google Adwords holding expertise in campaign management and creation, setting right goals for the client and helping in optimizing their campaign to get a better ROI
  • Check the quality of the content of the Ads the clients are promoting on the Google platform and make sure they are following the Google Ad policies
  • Merchant center (Shopping campaign) troubleshooting, Policy checks, Account suspension and warnings
  • Basic troubleshooting on Google analytics and reporting and helping the client understand bounce rates and other metrics to help them in understanding their performance better.

SnR Specialist

Amazon Development Center India Pvt Ltd, R
03.2014 - 09.2015


  • Amazon as a seasonal L2 associate in March 2014, was working with NA (North America) for email process for a period of 4 months
  • In July was converted into an FTE (Full Time Employee) until October was working for NA and Supported IN(India) for a month, then was promoted as an L3 associate handling escalation contacts for S&R department
  • SnR, (Search and Rescue) is into handling customer’s escalation which includes issues with the Promotions, Transactions
  • Order related issues, Payment declined etc and make sure we solve them at the earliest at the first instance.

Education

B.SC Graduate - Computers and Electronics

Osmania University
Hyderabad
01.2010 - 01.2013

Skills

Team Management

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Accomplishments

  • Representing Google in Corporate Cricket Tournaments for the last couple of years
  • Personal Details:
  • Father’s Name: K A Sridhar Mother’s Name: K S Vidhya
  • Address: H.no 6-1-325/1, Padmaraonagar, Secunderabad, Telangana, 500025
  • Languages Known: English, Telugu, Tamil, Hindi Date of Birth: June 8, 1993

Certification

AWS

Timeline

AWS

06-2023

Azure

06-2023

Digital Media Specialist

GOC Services India Private Limited
08.2021 - Current

Process Specialist

Cognizant Technology solutions, Gtech GCC Commerce Vertical LCS
08.2017 - 08.2021

Account Strategist

Genpact, Google
08.2016 - 08.2017

SnR Specialist

Amazon Development Center India Pvt Ltd, R
03.2014 - 09.2015

B.SC Graduate - Computers and Electronics

Osmania University
01.2010 - 01.2013

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K Archit SridharDigital Media Specialist