Sneha Singh
Gurgram
Summary
With multiple years of experience in field and deadline-oriented nature focused on maximizing client results. Consistently takes ownership of day-to-day operations and special projects. Accomplishments include restructuring and launching campaigns, increasing revenue and controlling costs.
Overview
10
10
years of professional experience
Work History
Digital Media Specialist
GOC
Gurgoan
05.2021 - Current
- As a Digital media specialist for GOC, specialize in commerce while training new agents and offering support to the team regarding complex queries.
- Served as the shift POC for multiple shifts, delivering consistently on set parameters.
- Participated in pilot projects such as Sales escalation handling, Harbor and Pluto, demonstrating active engagement.
- Currently working with the Eng team in access guard testing.
- Contributed to the preparation of WBR for sales escalation.
- Recognized for exceptional achievements and honored with both the touchstone and star award.
Sr Support Associate
Cognizant
Gurgoan
12.2017 - 07.2021
- Delivered support to advertisers by resolving queries and enhancing campaign performance in the role of Sr. Associate at Google ads.
- Contributed to the pilot Olympus project for UKI advertiser and subsequently transitioned to the Shopping pod.
- Achieved promotion to psme role in the pilot batch of psme.
- Provided prod support for various MSPs, answering psme related queries
Desktop Support Engineer
Genpact
Gurgoan
09.2014 - 01.2017
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Documented repair processes and helped streamline procedures for future technical support actions.
Education
Bachelor of Computer Science - IT
NIIT
Delhi01-2013
Skills
- Google Ads
- Team management
- Process Enhancement
- Quality Control
- Data Analysis and Reporting
Timeline
Digital Media Specialist
GOC
05.2021 - Current
Sr Support Associate
Cognizant
12.2017 - 07.2021
Desktop Support Engineer
Genpact
09.2014 - 01.2017
Bachelor of Computer Science - IT
NIIT
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