Kareemullah Shajahan

Work History

Mahindra & Mahindra Limited

09.2017 - Current

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Major growth in AMC/CAMC by 65% overall population.
Won multiple spot awards for new business Initiatives and revenue growth.
Won the best PAN CCM from Business Head for revenue growth and SLA Adherence.
Installation of Gensets, EV Chargers, Battery, SMPS, Etc..
Developed and maintained courteous and effective working relationships.
Strengthened communication skills through regular interactions with others.
Advanced technical training given to our dealer engineer to meet advanced technology CPCB-IV/BS-6
Adherence in maintaining SLA, Compliance & Installations as per agreed SLA.
Troubleshooting of HkVA and LkVA Engines.
Spares Inventory Management.
Conducted Pre and Post Survey of Service and Product with Customer for Improvement.
KAIZEN, MSI, TPM, FIFO, Warranty, RCA, FTR & Commercial.
Worked flexible hours across night, weekend and holiday shifts.

American Tower Corporation

06.2016 - 09.2017

Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Overall responsibility of Repair and Refurbishment of Equipment like Genset, Power Interface Unit, Battery Bank, Air Conditioners and SMPS etc,
Routine meeting with concern OEM for output strategy and Inventory Management
Vendor compliance and renewal of agreements is part of role.
Completed MYB Project on Diesel Saving at Bihar Circle
Waste Oil Management and KAIZEN.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced operational risks while organizing data to forecast performance trends.
Raised property accuracy and accountability by creating new automated tracking method.
Commercial Follow-ups between OEM & ATC Finance
Routine site audits and escalation of queries to OEM
Meeting with OEM to Adhering SLA for PM & Complaints.
Process of Equipment Scrap Declaration.
Developed and maintained relationships with external vendors and suppliers.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Analyzed and reported on key performance metrics to senior management.
Increased profit by streamlining operations.

TAFE MOTORS AND TRACTORS LIMITED

02.2015 - 06.2016

Developed project statements, deliverables and timelines for project assignments that met business objectives.
Supervised day-to-day operations to meet performance, quality and service expectations.
Supervised various tasks in quest of completing project.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Responsibility of Handling Service Dealers and Generate viability through AMC/CAMC Business.
Won the Best Award for bringing the change, 78 AMC/CAMC businesses obtained within 3 Months.
Routine followup with dealer and customer for closing complaint with customer satisfaction.
SLA Adherence as per agreed norms by Superior Management.
Timely closure of Preventive Maintenance and followup with dealers.
Spares Management and Oil, Coolant Sales through Channel Partners.
Regular On site training to Service engineers to increase of workmanship quality.
Preparation of daily dashboard and trackers.
Conducted Pre and Post Survey of Service and Product with Customers for Improvement.
Implementation of Process at the dealerships viz. CSI/ Retention/ Training/ Parts/ Average resolution time etc.

Mahindra & Mahindra Limited

04.2012 - 02.2015

Skilled at working independently and collaboratively in a team environment.
Implemented well structured exclusive Refurbishment Center in Coimbatore Tamilnadu who delivering 40 Gensets p.m
Routine Meeting with telecom customers and make proposals to increase R&R Output.
Won the highest revenue award from CEO at Indore.
Initiated First in class R&R equipment with help of My TVS for providing like brand new DG's to Customers with same product warranty.
Installation of equipment's at sites.
Warranty Management, Spares Inventory Management & Troubleshooting of equipments.
Followup with Mahindra Dealers for Preventive Maintenance & Corrective Maintenance activities.
Implementation of TPPM, KAIZEN, MSI, FIFO at R&R Center
Excellent communication skills, both verbal and written.
Adaptable and proficient in learning new concepts quickly and efficiently.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.

Mahindra & Mahindra Limited

08.2009 - 02.2012

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
3 years of Hands-on Training experience with various agenda
Routine training and Hands-on experience from different OEMs like Bosch, CG, TVS & Excide.
Hands-on experience in Overhauling/Corrective Maintenance
Troubleshooting and Failure Analysis
HkVA failure analysis and troubleshooting
Worked as an Key Account Support from 2011 to 2012
Responsibility of providing daily dashboard to PAN India CCM's.
First Time Return, Failure Root Cause Analysis, Fault Count Reduction, PM Tracking Mechanism, SLA and Billing.
Preparation of billing data and meeting with customer for Payment followups
Resolution of field related concerns.
Cultivated interpersonal skills by building positive relationships with others.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.