KARIM LAKHANI
Mapusa
Summary
Accomplished retail store manager with a strong background at Peter England, focusing on revenue optimization and KPI analysis. Proficient in inventory management and team development, achieving high levels of customer satisfaction through strategic upselling. Dedicated to increasing sales and improving visual merchandising to enhance customer engagement.
Overview
2027
2027
years of professional experience
Work History
Retail Store Manager
Peter England
Porvorim
2018 - Current
- Achieved store and individual sales targets through effective tracking in line with financial goals.
- Maintained high standards for customer service and visual merchandising according to brand guidelines.
- Executed company policies and seasonal campaigns to enhance revenue growth and boost customer engagement.
- Recruited and trained new hires while offering continuous coaching to existing team members.
- Managed staff schedules by strategically assigning roles to ensure efficient daily operations.
- Monitored KPIs such as sales conversion rates, average transaction value, and overall productivity.
- Oversaw inventory operations from planning to replenishment, minimizing shrinkage effectively.
- Ensured compliance with all operational procedures, audit requirements, and safety regulations.
Assistant Store Manager
Levi's
Panjim
2017 - 2018
- Supported store manager in overseeing daily operations, achieving sales and service targets.
- Executed sales strategies and promotions to align with Levi's business goals and enhance revenue.
- Monitored financial performance, focusing on sales conversion and average transaction value.
- Prepared staff schedules and assigned duties for optimal floor coverage and efficiency.
- Recruited, onboarded, and trained new employees while coaching existing staff for skill enhancement.
- Managed inventory processes such as stock receiving, replenishment, cycle counts, and shrinkage control.
- Maintained visual merchandising standards and ensured compliance with brand guidelines.
- Delivered high-quality customer experiences by resolving issues promptly on the sales floor.
Customer Relationship Executive
FabIndia
Candolim
2014 - 2017
- Identified customer needs to deliver personalized solutions, enhancing satisfaction and loyalty.
- Developed and executed tailored service plans addressing individual requirements to boost loyalty.
- Managed customer relationships by establishing clear service expectations to support revenue and retention goals.
- Maintained professionalism while interacting with customers from diverse backgrounds, ensuring empathetic communication.
- Resolved customer issues promptly, ensuring positive outcomes and maintaining client trust.
- Implemented customer care strategies that improved service quality and reduced escalations.
- Cross-sold relevant products by understanding customer preferences, maximizing value for clients.
- Maintained accurate customer records, following up to ensure continued satisfaction and repeat business.
Education
Bachelor of Commerce -
Sridora Caculo College of Commerce & Management Studies
Mapusa, Goa12-2013
Higher Secondary Education -
Purushottom higher secondary
Mapusa, Goa12-2010
School Secondary Education -
Dyanprasarak vidhyalaya
Mapusa, Goa12-2008
Skills
- Store Management
- Retail Operations
- KPI tracking
- Sales strategy
- Revenue optimization
- Customer Store maintenance
- Upselling strategies
- Inventory Management
- Shrinkage Control
- Visual Merchandising
- Merchandising
- POS & Billing Systems
- CRM and Data Handling
- Excel reporting
- Microsoft Office
- Hiring and training
- Budget administration
- Merchandising
Languages
- English (Fluent)
- Hindi (Fluent)
- Marathi (Proficient)
- Gujrati (Fluent)
- Konkani (Fluent)
Personal Information
- Nationality: Indian
- Marital Status: Single
- Visa Status: Applied
Timeline
Retail Store Manager
Peter England
2018 - Current
Assistant Store Manager
Levi's
2017 - 2018
Customer Relationship Executive
FabIndia
2014 - 2017
Bachelor of Commerce -
Sridora Caculo College of Commerce & Management Studies
Higher Secondary Education -
Purushottom higher secondary
School Secondary Education -
Dyanprasarak vidhyalaya