Overview
Work History
Education
Skills
Timeline
Generic
KARISH AHUJA

KARISH AHUJA

Mumbai

Overview

12
12
years of professional experience

Work History

Business Development Manager

Iconic Episode
06.2024 - Current
  • Spearheaded client acquisition and retention strategies, securing 20% growth in new business within first quarter.
  • Managed client relationships, resulting in 90% customer retention rate.
  • Led a team of 12 sales executives to exceed monthly sales targets by an average of 15%

Inside Sales Team lead

Toothsi
03.2021 - 06.2024
  • Supervised a team of 15 inside sales executives, consistently achieving 110–120% of monthly targets.
  • Increased lead-to-sale conversion rate from 35% to 48% within 12 months through coaching and sales process improvement.
  • Conducted performance reviews and implemented training programs that boosted individual productivity by 25%.

Customer Experience Manager

Toothsi
06.2019 - 02.2021
  • Managed end-to-end lead handling, appointment scheduling, and customer issue resolution.
  • Improved appointment rescheduling efficiency by 30%, reducing cancellations and boosting revenue.
  • Maintained a customer satisfaction score (CSAT) of 90%+ consistently.

Customer Engagement Officer

Fitternity Health E-Solution
09.2016 - 01.2019
  • Onboarded 150+ fitness vendors, increasing website listings by 40% in under a year.
  • Maintained strong vendor relationships, resulting in 95% vendor retention.

Tele sales Executive for Greenlife Wellness & Naturecare Wellness

DND Multitrade
09.2015 - 09.2016
  • Consistently achieved 100–110% of monthly sales targets through proactive customer engagement and upselling.
  • Reactivated dormant accounts, increasing repeat business by 25%Managing the task allocated to different teams.

Production coordinator

RV Media solutions
07.2013 - 08.2015
  • Coordinated staff and resources for multiple projects, meeting 100% of deadlines without budget overruns.
  • Managed vendor relationships and streamlined workflow, reducing delays by 20%.

Education

Bachelor of Commerce -

R. D. National College
Mumbai
01.2013

HSC -

MMK College
Mumbai
01.2009

SSC -

Our Lady of Good Counsel
Mumbai

Skills

Technical & Software Skills

  • Photoshop CS5, Photoshop CS6, Photoshop CC
  • MS Word, MS Excel, PowerPoint
  • Social Media Management (Facebook, Instagram, LinkedIn, Twitter)
  • Email Marketing Tools (Mailchimp, Constant Contact, etc)
  • CRM Software (Salesforce, HubSpot, Zoho CRM)
  • Google Workspace (Docs, Sheets, Slides)
  • WhatsApp Business & Chat Tools (Slack, Microsoft Teams)

Sales & Professional Skills

  • Lead Generation & Prospecting
  • Cold Calling & Tele-Sales
  • Client Relationship Management
  • Negotiation & Closing Skills
  • Target Achievement & Sales Reporting
  • Product Presentation & Demonstrations
  • Cross-Selling & Up-Selling
  • Market Research & Competitor Analysis
  • Customer Feedback & Retention Strategies
  • Event Participation & Networking

Timeline

Business Development Manager

Iconic Episode
06.2024 - Current

Inside Sales Team lead

Toothsi
03.2021 - 06.2024

Customer Experience Manager

Toothsi
06.2019 - 02.2021

Customer Engagement Officer

Fitternity Health E-Solution
09.2016 - 01.2019

Tele sales Executive for Greenlife Wellness & Naturecare Wellness

DND Multitrade
09.2015 - 09.2016

Production coordinator

RV Media solutions
07.2013 - 08.2015

Bachelor of Commerce -

R. D. National College

HSC -

MMK College

SSC -

Our Lady of Good Counsel

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KARISH AHUJA