KARISH AHUJA
Mumbai
Overview
12
12
years of professional experience
Work History
Business Development Manager
Iconic Episode
06.2024 - Current
- Spearheaded client acquisition and retention strategies, securing 20% growth in new business within first quarter.
- Managed client relationships, resulting in 90% customer retention rate.
- Led a team of 12 sales executives to exceed monthly sales targets by an average of 15%
Inside Sales Team lead
Toothsi
03.2021 - 06.2024
- Supervised a team of 15 inside sales executives, consistently achieving 110–120% of monthly targets.
- Increased lead-to-sale conversion rate from 35% to 48% within 12 months through coaching and sales process improvement.
- Conducted performance reviews and implemented training programs that boosted individual productivity by 25%.
Customer Experience Manager
Toothsi
06.2019 - 02.2021
- Managed end-to-end lead handling, appointment scheduling, and customer issue resolution.
- Improved appointment rescheduling efficiency by 30%, reducing cancellations and boosting revenue.
- Maintained a customer satisfaction score (CSAT) of 90%+ consistently.
Customer Engagement Officer
Fitternity Health E-Solution
09.2016 - 01.2019
- Onboarded 150+ fitness vendors, increasing website listings by 40% in under a year.
- Maintained strong vendor relationships, resulting in 95% vendor retention.
Tele sales Executive for Greenlife Wellness & Naturecare Wellness
DND Multitrade
09.2015 - 09.2016
- Consistently achieved 100–110% of monthly sales targets through proactive customer engagement and upselling.
- Reactivated dormant accounts, increasing repeat business by 25%Managing the task allocated to different teams.
Production coordinator
RV Media solutions
07.2013 - 08.2015
- Coordinated staff and resources for multiple projects, meeting 100% of deadlines without budget overruns.
- Managed vendor relationships and streamlined workflow, reducing delays by 20%.
Education
Bachelor of Commerce -
R. D. National College
Mumbai01.2013
HSC -
MMK College
Mumbai01.2009
SSC -
Our Lady of Good Counsel
MumbaiSkills
Technical & Software Skills
- Photoshop CS5, Photoshop CS6, Photoshop CC
- MS Word, MS Excel, PowerPoint
- Social Media Management (Facebook, Instagram, LinkedIn, Twitter)
- Email Marketing Tools (Mailchimp, Constant Contact, etc)
- CRM Software (Salesforce, HubSpot, Zoho CRM)
- Google Workspace (Docs, Sheets, Slides)
- WhatsApp Business & Chat Tools (Slack, Microsoft Teams)
Sales & Professional Skills
- Lead Generation & Prospecting
- Cold Calling & Tele-Sales
- Client Relationship Management
- Negotiation & Closing Skills
- Target Achievement & Sales Reporting
- Product Presentation & Demonstrations
- Cross-Selling & Up-Selling
- Market Research & Competitor Analysis
- Customer Feedback & Retention Strategies
- Event Participation & Networking
Timeline
Business Development Manager
Iconic Episode
06.2024 - Current
Inside Sales Team lead
Toothsi
03.2021 - 06.2024
Customer Experience Manager
Toothsi
06.2019 - 02.2021
Customer Engagement Officer
Fitternity Health E-Solution
09.2016 - 01.2019
Tele sales Executive for Greenlife Wellness & Naturecare Wellness
DND Multitrade
09.2015 - 09.2016
Production coordinator
RV Media solutions
07.2013 - 08.2015
Bachelor of Commerce -
R. D. National College
HSC -
MMK College
SSC -
Our Lady of Good Counsel