Karishma Muralidharan

• Managed end-to-end logistics operations across multiple shifts, ensuring smooth warehouse activities, on-time dispatches, and operational continuity.
• Planned, monitored, and executed daily dispatch operations, achieving high dispatch volumes and maximizing vehicle placements.
• Coordinated vehicle planning, allocation, and transporter management to optimize fleet utilization and ensure timely deliveries.
• Prepared, maintained, and analyzed critical MIS reports to monitor logistics performance, support operational decision-making, and improve process efficiency.
• Worked extensively on SAP ERP and SAP S/4HANA for logistics transactions, inventory management, dispatch processing, and operational reporting.
• Utilized Blue Yonder TMS for transportation planning, shipment execution, vehicle tracking, and logistics coordination.
• Managed operations through the LEAP India Portal for pallet management, asset tracking, and reconciliation.
• Generated E-Way Bills, customer invoices, pick lists, ERAs, and FRAs while ensuring compliance with statutory and organizational requirements.
• Executed inventory management activities, including monthly stock closure, stock reconciliation, and inventory accuracy checks.
• Conducted monthly warehouse and inventory audits to ensure compliance with company SOPs and uphold operational excellence.
• Monitored dispatch KPIs, identified operational bottlenecks, and implemented process improvements to enhance efficiency and reduce turnaround time.
• Prepared manpower deployment and shift schedules, ensuring optimum resource utilization across multiple operational shifts.
• Led and supervised shift operations, ensuring adherence to safety standards, quality procedures, and service level agreements (SLAs).
• Trained, mentored, and successfully deployed 16 apprentices as MIS and Warehouse Checkers, improving workforce capability and operational efficiency.
• Delivered knowledge transfer sessions and provided continuous coaching to team members on logistics processes, SAP transactions, MIS reporting, and warehouse operations.
• Collaborated with cross-functional teams including Production, Sales, Transporters, Finance, and Warehouse Operations to ensure seamless order fulfillment and customer satisfaction.
• Prepared and presented operational performance dashboards and PowerPoint presentations during Town Hall meetings to communicate business achievements and improvement initiatives.
• Ensured compliance with company policies, statutory documentation, transportation regulations, and audit requirements.
• Contributed to continuous improvement initiatives by analyzing logistics performance data and recommending process enhancements to improve productivity and cost efficiency.

Key Achievements

• Achieved one of the highest dispatch volumes and managed the highest number of vehicle movements while maintaining operational efficiency.
• Received 4 R&R awards for outstanding operational performance and consistent contributions and for successfully training and deploying apprentices, significantly improving team productivity.
• Awarded 1 On-the-Spot R&R high vehicle dispatch.
• Recognized for effective shift leadership, manpower planning, and execution of high-volume dispatch operations.
• Successfully delivered presentations in Town Hall meetings, showcasing logistics performance, operational improvements, and key business achievements.
• Demonstrated strong analytical, leadership, problem-solving, and stakeholder management skills in a fast-paced FMCG logistics environment.

• Managed operations for ECOM departments in B2B environment, collaborating with brands such as Allen Solly, Peter England, American Eagle, VanHeusen, Reebok, and Louis Philippe to optimize service delivery.
• Oversaw e-commerce services for COCOBLU, serving Amazon as primary customer, while managing vendor relationships and streamlining operational workflows to enhance service efficiency.
• Engaged with key logistics partners, including Baral Logistics, Essential Logistics, and Speed Express, to ensure efficient shipment handling and delivery.
• Utilizing SAP to extract billing details, applying VLOOKUP and filtering techniques to segregate data by transporters.
• Specifically, sending daily billing details to Baral Logistics, who independently schedule slots and deliver shipments.
• Coordinating with other transporters to allocate slots for the pickup and delivery of shipments from respective warehouses.
• Updated and maintained trackers to monitor slot allocation and shipment progress, ensuring timely communication with teams to facilitate seamless logistics operations.
• Maintaining comprehensive reports for e-commerce operations, including SIT, RTV, rebooked shipments, undelivered shipments, and slots marked TBC.

• Detail-oriented logistics professional with extensive experience in managing end-to-end supply chain operations.
• Proficient in Supply Chain Management, MIS, and logistics coordination.
• Skilled in arranging transport, vendor management, customer handling, and sales coordination.
• Experienced in raising Purchase Orders and Sales Order Forms, addressing customer queries and complaints, and delivering exceptional service.
• Adept at maintaining accurate data using Excel for efficient operations and reporting.
• Strong expertise in transport coordination and negotiating favorable terms with vendors and carriers.
• Focused on streamlining logistics processes to improve efficiency, reduce costs, and maintain high service standards.
• Passionate about leveraging data and communication skills to optimize supply chain performance and build long-term customer relationships.
• Successfully executed comprehensive social media strategies across platforms like Facebook, Instagram, and LinkedIn.
• Created and curated engaging content, including text, images, and videos, to enhance brand messaging and drive user engagement.

• Worked under Booking and preparations of Runsheets.
• Single-handedly managed to help the clients in tracking Pan India shipments from the company portal.

• Responsible for monitoring the inward customer goods, Shipments, and distribution of the goods based on the geographic location across India.
• Responsible for coordinating with the Operations Team in the distribution process for outward shipment, also worked on 5S methodology and maintenance of the warehouse.
• Operated under the PPC department, feeding process, direct-bagging, and RTVC sections.

• Posses experience in customer service working in Zendesk software where I used to collect data and track the goods inward and outward.