Karishma Narwani
Commercial Service Representative
Grand Rapids
Summary
A Postgraduate in Banking with Bachelor Degree in Commerce along with the hand on knowledge on MS Excel, Tally & currently perusing Financial Analytics Specialization.
Having 3 plus years of rich and comprehensive experience in Retail Banking and Commercial Service Representative
Highly Motivated Sales Associate with extensive Customer Service and sales experience.
Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Commercial Banking Service Representative
Fifth Third Bank
02.2023 - 05.2024
- Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Commercial products and services.
- Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
- Provides Initial support for the following Commercial Products: Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry.
Deputy Manager 1
ICICI Bank
10.2017 - 12.2019
- Responsibilities:
- I began my career at ICICI Bank India as Relationship Officer.
- I was involved in Privilege Banking Group, and served resident and non-resident customer for 3 years.
- I analyzed Branch business requirement and increase the profitability.
- Evaluated existing processes and designed ways to improve branch productivity.
- The day-to-day responsibilities involved to resolve problems of the customer query through walk-ins or email requests of the customer.
- As a customer service officer, I performed duties in line with the organization's policy and procedure, service standard and code of standards.
- Resolved banking customer queries.
- Providing operational support like-Finacle, SRM & Update all the actives in Sales CRM, Forex support, Foreign Remittances, opening of all the privilege banking account as well as NRE/NRO account.
- Updated the KYC of the new acquired customer as well as excited customer with the change in status etc.
- As a Banker, I worked to inform and suggest new banking products and services to the customers.
- Provided better banking services to customers and guide them to easy ways of banking though Imobile app.
- Sold products according to pre-approved offers in the account of the customers.
- Accomplishments:
- Delivered high quality results under deadlines.
- Designed and implemented reports as needed.
- Prepared, analyzed and validated results through analysis and then discuss with the line of business.
- Solved problem creatively under dynamic envirAAppreciated
- appreciated for my performance several times.
Education
Post Graduate Diploma in Banking - Banking And Financial Support Services
ICICI Manipal Academy
Chokkanahalli, Bengaluru, Karnataka, India 02.2017 - 02.2018
Bachelor of Commerce - Accounting Economics And Commerce
National Pg College
2, Rana Pratap Marg, Hazratganj, Lucknow, UP,India 05.2012 - 07.2015
Skills
- Knowledge of Banking Software
Marketing and Sales
Customer services
Financial management
Mathematical skills
Adaptability
Timeline
Commercial Banking Service Representative
Fifth Third Bank
02.2023 - 05.2024
Deputy Manager 1
ICICI Bank
10.2017 - 12.2019
Post Graduate Diploma in Banking - Banking And Financial Support Services
ICICI Manipal Academy
02.2017 - 02.2018
Bachelor of Commerce - Accounting Economics And Commerce
National Pg College
05.2012 - 07.2015
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