TRAVELING
Tanmay Shaw
DEPUTY MANAGER AT STATE BANK OF INDIA
Jamshedpur
Summary
Experienced Personal Banker with 11 years of experience with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen and a devotion to customer service. Highly adept in banking transactions, bringing forth a proven track record of client satisfaction. Knowledgeable about credit and loan processes, and committed to continually enhancing my skills and banking expertise. A strong team member with the ability to work independently, as well as within a team.
Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Deputy Manager
STATE BANK OF INDIA
Mayurbhanj
04.2024 - Current
- Oversee the loan processing operations for Agriculture, SME, Personal, and Housing Loans, ensuring compliance with bank policies and industry regulations.
- Assist in analyzing and scrutinized loan eligibility perfectly with CIBIL, CRIF, Experian and processing and disbursing loans efficiently, while minimizing the risk of defaults.
- Analyze financials and offer appropriate loan products.
- Improve operational efficiencies by implementing process optimizations, reducing turnaround times, and increasing customer satisfaction.
- Maintain strong client relationships, guiding them through the loan application process and providing post-loan support.
- Strong knowledge of Core Banking Applications, CRM and loan processing software like AGRI LOS,LLMS,RLMS
Assistant Manager
State Bank of India, SBI
Mayurbhanj
04.2020 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Managed retail banking operations with a focus on cross-selling financial products, including CASA, Personal Loans, Digital Loans, and other retail products.
- Handled the opening and management of current and savings accounts, ensuring high-quality customer service and operational efficiency.
- Led a team in executing digital banking initiatives, optimizing online banking services, and improving user experience.
- Actively engaged in sales and business development, meeting and exceeding sales targets through strategic marketing and relationship-building efforts.
- Oversaw a diverse portfolio of clients, providing tailored financial solutions and promoting a range of banking products.
Associate
State Bank of India, SBI
06.2013 - 03.2020
- Processed daily banking transactions including cash deposits, withdrawals, cheque payments, and inter-bank transfers with accuracy and adherence to operational procedures.
- Assisted customers in opening and managing current and savings accounts, ensuring smooth and efficient onboarding experiences.
- Supported digital banking initiatives by guiding customers in utilizing online and mobile banking services.
- Provided expert advice to customers on various banking products, including loans, insurance, and investment options.
- Maintained up-to-date knowledge of banking regulations and industry best practices to ensure compliance and mitigate risks.
- Handled customer queries and concerns promptly, ensuring satisfaction through personalized support.
- Utilized core banking software Bancslink and systems to perform daily transactions, reconcile balances, and generate reports.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Coordinated with team members to meet monthly targets while maintaining the highest standards of accuracy and customer service.
Education
B.TECH - Electronics And Tele Communication
SEEMANTA ENGINEERING COLLEGE
MAYURBHANJ 05.2005 - 06.2009
Skills
Leadership and Teamwork
Microsoft Office
Ability to work and manage a Team
Excellent analyzing and communication skills
Fast Learner
Core Banking
Knowledge of CASA
Banking payments
Lending of Different Loans
Knowledge of Banking Software
Customer Service Skills
Eager to learn new technologies
Personal Information
- Place of Birth: ICHRASOLE
- Place of Birth: Jharkhand
Certification
SBI LIFE CIF
Interests
Travelling
- "Passionate about exploring new cultures and destinations, with a keen interest in understanding global perspectives."
- "Enthusiastic about travel, which fosters a deeper appreciation for diverse cultures and helps develop adaptability and problem-solving skills."
- "Traveling extensively has enhanced my ability to adapt to new environments, communicate across cultures, and solve problems on the go."
- "Through travel, I have gained valuable insights into different cultures, which has strengthened my ability to work with diverse teams."
Timeline
Deputy Manager
STATE BANK OF INDIA
04.2024 - Current
Assistant Manager
State Bank of India, SBI
04.2020 - 03.2024
SBI LIFE CIF
01-2020
Associate
State Bank of India, SBI
06.2013 - 03.2020
B.TECH - Electronics And Tele Communication
SEEMANTA ENGINEERING COLLEGE
05.2005 - 06.2009
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