Karishma Sarthak Birla
Pune
Summary
Results-driven Associate Process Manager with experience in banking and back-office operations within the financial services industry. Proven expertise in process optimization, workflow management, risk mitigation, compliance validation, and KYC reviews, with experience leading a 26-member team to achieve operational and quality objectives. Skilled in identifying process improvements and leveraging automation to enhance efficiency, accuracy, and productivity. Strong communicator and collaborative problem-solver with the ability to manage complex operational requirements, ensure compliance, and drive stakeholder satisfaction. Committed to delivering operational excellence through effective team leadership, process governance, and continuous improvement.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Associate Process Manager
EClerx Services Limited
Pune
12.2024 - Current
- Led and mentored a 26-member operations team delivering KYC reviews, compliance validation, and operational support for a Tier-1 global banking client, ensuring quality, productivity, and SLA adherence.
- Managed daily operations, resource allocation, and multiple process queues across periodic reviews, client onboarding, and priority requests.
- Monitored productivity, quality, accuracy, SLA, and operational KPIs, implemented corrective actions and performance improvement initiatives.
- Oversaw KYC documentation sourcing, validation, quality control, and compliance reviews, ensuring exceptions and operational risks were appropriately identified and escalated.
- Drove process automation and continuous improvement through workflow analysis, requirement documentation, system enhancements, and resolution of process gaps.
- Served as the primary escalation point for complex client and operational issues, performing root-cause analysis and coordinating cross-functional resolutions.
- Prepared and presented MBR/QBR reports to clients and senior leadership, covering SLA performance, productivity, risks, trends, and strategic improvement initiatives.
- Maintained SOPs, workflows, change logs, trackers, and governance controls to support process compliance, operational readiness, and business continuity.
- Collaborated with IT, HR, Finance, Procurement, and other stakeholders to resolve operational dependencies and implement business/process changes.
- Conducted training, coaching, knowledge transfer, and stakeholder sessions to strengthen team capability, process adherence, and overall performance.
- Managed monthly billing, financial reconciliation, execution reporting, MIS, dashboards, and operational governance.
- Owned UAT for process and system enhancements, including test scenario preparation, defect identification, stakeholder coordination, and production readiness.
Specialist (SME)
STATESTREET HCL Services
02.2020 - 03.2022
- Settled trades throughout the day for all clients, ensuring timely US settlement
- Processed final approvals for end-to-end payments for equity and FX transactions
- Approved Non Repetitive wire payments through four eye checks.
- Settling the trades on T+2 and coordinating with the desk settlement locations
- Monitored the queue, ensured adherence to market matching and settlement deadlines.
- Worked on 5-6 cutoffs for more than 95 critical clients
- Cross-trained team members to enhance flexibility and coverage
- Maintained an error log and implemented corrective measures to enhance service quality
- Successfully completed the transition process from Offshore DCS Approvals
- Stretched working hours to resolve the issue occurred. in the process
- Have ample people management & optimum allocation of good resources
- Projects: Transition/Migration of the process called Direct Cash Services from the U.S...
- Achievements: Awarded the Best Ideator while the process was in transition mode
- Received the highest ranking in Year End Performance
Operations Executive (Senior Process Associate)
BNY Mellon International Operations India Pvt Ltd
07.2016 - 05.2019
- Conducted end to end reconciliation on cash and asset for ETFs, capital markets and money markets
- Responsible for reconciliation between accounting and custody working on trade etc
- Reconciled transactions between accounting and custody while working on trades.
- Coordinated with internal teams to address cash and asset breaks, engaging with agent banks through daily calls and emails to resolve issues with disputed funds
- Demonstrated expertise in asset and cash reconciliation processes.
- Ensured resolutions are set for the internal teams for the cash/asset breaks, with cordial interaction with agent banks through calls and emails on a daily basis until the issues are cleared on disputed funds
- Assisted NAV and Trade capture teams in investigating asset and cash breaks to ensure accurate reconciliation
- Processed manual reconciliation for bank loan and collateral
- Analyzing errors with the team and identifying the tend/issues to conduct effective training or programs with the team to ensure knowledge level in all team members is consistent and getting updated
- Implemented process improvements to enhance operational efficiency
- Analyzing errors with the team and identifying the tendency to conduct effective training or programs with the team to ensure knowledge level in all the team members is consistent and getting updated
- Developed and implemented process improvements that streamlined operations and enhanced efficiency
- Ensured all the tasks distributed are completed and reviewed accurately and within time on a daily basis
- An Expertise on asset and cash Reconciliation
- Achievements: Received Expectations for both the years with appreciative compliments from the management
Financial Analyst
Royal Future Consultants
11.2014 - 05.2016
- Acquired clients, facilitating investment to open trading accounts and manage trades with their consent
- Executed trades in international commodities and currencies markets
- Achievements: Received the title of Employee of the Month in May 2015
Education
Executive Certificate - Business Finance And Financial Modelling
IIM, Vishakhapatnam
Certification - Investment Banking
IMARTICUS INSTITUTE OF LEARNING
PuneBCOM - COMMERCE
BYK College of Commerce
NashikORCHID INTERNATIONAL SCHOOL
NashikORCHID INTERNATIONAL SCHOOL
NashikSkills
- KYC compliance
- Regulatory compliance
- Process automation
- UAT testing
- Operations management
- Financial governance
- Financial reporting
- Root cause analysis
- Workflow management
- Report generation
- Operational objectives
- Cross-functional team leadership
- Team leadership
- Problem solving
- Decision making
- Attention to detail
- Problem resolution
Extra-Curricular Activities
Participated in Community partnership like: visited Safosh (NGO), Book covering activities, Paper bag activities. Participated in LGBT Drama conducted at the Company to spread awareness to fellow members.
Languages
- English
- Marathi
- Hindi
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Elementary
A2
Timeline
Associate Process Manager
EClerx Services Limited
12.2024 - Current
Specialist (SME)
STATESTREET HCL Services
02.2020 - 03.2022
Operations Executive (Senior Process Associate)
BNY Mellon International Operations India Pvt Ltd
07.2016 - 05.2019
Financial Analyst
Royal Future Consultants
11.2014 - 05.2016
Executive Certificate - Business Finance And Financial Modelling
IIM, Vishakhapatnam
Certification - Investment Banking
IMARTICUS INSTITUTE OF LEARNING
BCOM - COMMERCE
BYK College of Commerce
ORCHID INTERNATIONAL SCHOOL
ORCHID INTERNATIONAL SCHOOL