Summary

Overview

Work History

Education

Skills

Certification

Declaration

Personal Details

Timeline

Arvind Karkera

AVP/Sr Group Manager

Bangalore

Summary

Results-oriented Global Operations Leader with 20+ years in BFSI, US Mortgage Servicing, Real Estate, Shipping & Logistics, and Financial Services. Led large-scale delivery units of 800+ FTEs and managed multi-million-dollar P&L portfolios. Expertise in process transitions, risk governance, and cost optimization, consistently exceeding SLA and KPI targets. Strong in strategic workforce planning and senior-level client engagement, driving measurable business outcomes.

Overview

Certifications

years of professional experience

Work History

AVP / Sr. Group Manager – Operations

WNS Global Services

07.2023 - Current

Leading 800+ FTE delivery unit with accountability for client satisfaction, operational excellence, and profitability.
Driving strategic plans that enhance service delivery, talent capability, and succession planning.
Overseeing performance reviews, compliance, and talent development to build high-performing teams.
Building strong client partnerships through MBRs/QBRs while fostering collaboration and engagement.
Managing $15M+ P&L with focus on profitability, client value, and employee growth.
Reporting to: Vice President, Operations

Senior Manager – BFSI Operations

Sourcepoint Mortgage (Firstsource)

06.2021 - 07.2023

Delivered consistent SLA performance across multiple client accounts.
Acted as primary point-of-contact for client stakeholders; resolved escalations and drove trust.
Spearheaded operational transformation projects; enabled cost optimization and risk reduction.
Owned end-to-end P&L responsibility, performance management, and operational planning.
Reporting to: Director Operations, Service Delivery
US Mortgage Operations (Default & Lending Ops)

Senior Manager – Service Delivery (Banking, Insurance & Capital Markets)

Conduent

11.2018 - 06.2021

Managed 450+ agents across multiple verticals.
Conducted QBRs, managed attrition, upskilled teams, and implemented robust SOPs.
Identified performance gaps and led L&D initiatives to enhance delivery outcomes.
Ensured standardization of processes and compliance with regulatory frameworks.
Reporting to: Senior Director, Service Delivery
US Mortgage Operations (Default & Lending Ops)

Operations Manager – BFSI (Band 5)

TATA Consultancy Services

08.2016 - 11.2017

Managed a cross-functional team, ensured SLA adherence and escalated issue resolution.
Drove process improvement initiatives and conducted operational audits and reporting.
Reporting to: Associate Vice President
Insurance Operations

Assistant Manager – Assurant Insurance Ops

Altisource Business Solutions Pvt. Ltd

09.2010 - 07.2016

Manage and lead a team of 50+ analysts/associates handling P&C insurance processes (Umbrella/General Liability/Worker Compensation).
Allocate tasks, monitor productivity, and ensure SLAs and KPIs are consistently met.
Coach, mentor, and provide performance feedback to team members.
Act as a point of contact for client queries, escalations, and process changes.
Prepare daily, weekly, and monthly MIS reports and dashboards.
Reporting to: Director, Asset Management
Insurance Ops (P&C)

Senior Associate – Assurant Insurance Ops

Ocwen Loan Servicing Pvt. Ltd

01.2008 - 08.2010

Maintained appropriate and sufficient insurance coverage for properties securing loans issued by banking clients.
Ensure that insurance payments are done on all Escrowed loans in a timely manner.
Oversaw insurance processes in property and casualty division.

Assistant Teacher – Primary Section

Fellowship Mission School

03.2005 - 01.2008

Education

Bachelor of Science - Computer Science

Mumbai University

03-2004

Skills

Operations management

Strategic planning

Budget oversight

P&L Administration

Channel management

Workforce management

Operational strategy

Risk management

Data analytics

Process improvements

Talent development

Operational communication