Karl Louis Xavier
Krishnagiri
Summary
Results-driven manager specializing in project management and budget allocation. Demonstrated success in enhancing customer satisfaction and fostering high-performance teams through effective mentorship. Strong stakeholder engagement skills contribute to project success and organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Bajaj Finance Ltd
Krishnagiri
11.2022 - Current
- Managed cross-functional projects, ensuring timely completion and collaboration.
- Analyzed market trends to inform strategic decision-making processes.
- Oversaw budget allocation for various departmental initiatives and projects.
- Coordinated with stakeholders to gather requirements and feedback effectively.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
Senior Team Leader
Conneqt Business solutions Pvt Ltd
Bangalore
01.2022 - 10.2022
- Led cross-functional teams to enhance operational workflows and service delivery.
- Coordinated training sessions for staff on new tools and systems.
- Analyzed team performance metrics to identify areas for development.
- Oversaw daily operations, ensuring adherence to company standards and protocols.
Team Leader
Digitech Call Systems Private limited
Bangalore
02.2019 - 12.2021
- Led daily team operations and ensured adherence to company protocols.
- Trained new staff on call handling techniques and customer service standards.
- Monitored team performance and provided constructive feedback to improve efficiency.
- Facilitated team meetings to discuss challenges and share best practices.
- Implemented process improvements to enhance workflow and reduce call handling time.
Senior Customer Service Representative
Aegis Bpo pvt Ltd
Bangalore
11.2017 - 01.2019
- Managed customer inquiries through phone, email, and chat support channels.
- Trained new employees on customer service protocols and best practices.
- Handled difficult situations with tact, diplomacy, and professionalism.
Customer Care Representative
Kochar Infotech Limited
Bangalore
08.2015 - 09.2017
- Delivered accurate product details to address customer inquiries and concerns.
- Assisted customers with inquiries and provided product information effectively.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Science - Computer Science
Saptagiri College of Arts And Science
Dharmapuri05-2014
GED -
Government Boys Higher Secondary School
Krishnagiri04-2009
High School Diploma -
Government Boys Higher Secondary School
Krishnagiri04-2006
Skills
- Project management and budget allocation
- Market analysis and performance monitoring
- Customer satisfaction and stakeholder engagement
- Service delivery
- Problem solving
- Clear communication
- Customer service
- Salesforce management
- Business administration
Languages
English
Advanced (C1)
C1
Tamil
Native
Native
Telugu
Intermediate (B1)
B1
Kannada
Advanced (C1)
C1
Certification
Power BI
Accomplishments
Prodigy
Timeline
Manager
Bajaj Finance Ltd
11.2022 - Current
Senior Team Leader
Conneqt Business solutions Pvt Ltd
01.2022 - 10.2022
Team Leader
Digitech Call Systems Private limited
02.2019 - 12.2021
Senior Customer Service Representative
Aegis Bpo pvt Ltd
11.2017 - 01.2019
Customer Care Representative
Kochar Infotech Limited
08.2015 - 09.2017
Bachelor of Science - Computer Science
Saptagiri College of Arts And Science
GED -
Government Boys Higher Secondary School
High School Diploma -
Government Boys Higher Secondary School