Karrthik Babu
Warszawa
Summary
Cloud Support Engineer with 3.5+ years of specialized experience in MicroStrategy platform development, optimization, and support. Proven ability to resolve complex issues, enhance platform performance, and contribute to enterprise-scale BI transformations. Skilled in cloud platforms (Azure, AWS), Linux scripting, SQL, and cross-functional collaboration. Committed to continuous learning and driving customer success through scalable solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Cloud Engineer II
MicroStrategy
11.2021 - Current
- 3 years and 7 months of hands-on experience in MicroStrategy platform development, support, and optimization.
- Specialized in reviewing and updating VLDB settings, security roles, and access control configurations across enterprise projects.
- Supported reconfiguration and performance tuning of environments to mitigate critical risks and enable cost savings.
- Collaborated closely with Infrastructure teams to test, validate, and document platform architecture changes and environment migrations.
- Contributed to multiple large-scale MicroStrategy projects, supporting a wide range of stakeholders and business units.
- Developed internal documentation and contributed to the knowledge base to support scalable operations and platform transitions.
Service Desk Agent
Diebold Nixdorf BPO
11.2020 - 10.2021
- Deliver prompt and courteous first-line technical support via phone, email, or ticketing system for Diebold Nixdorf's products and services, including ATMs, banking systems, software, and hardware components.
- Efficiently diagnose and troubleshoot technical issues, escalating complex problems to internal teams while ensuring clear communication with clients regarding issue status and resolution timelines.
Freelancer
Remote Work
08.2018 - 06.2020
- Successfully completed freelance projects spanning finance, accounting, analysis, business planning, risk management, project and quality management, value stream mapping, customer service, and technical support.
- Demonstrated agility and expertise in delivering high-quality, on-time solutions while collaborating closely with clients to understand needs, customize deliverables, and surpass expectations with professionalism and integrity.
Quality Control Engineer
Empee Engineers
04.2014 - 06.2016
- Identified root causes of deviations and non-conformance issues, implementing corrective and preventive actions to ensure continuous improvement throughout the product development lifecycle.
- Applied statistical process control (SPC) techniques to monitor and analyse manufacturing process data, making timely process adjustments to maintain quality standards and optimize efficiency.
Quality Intern
Renault Nissan Automotive India Private Limited
01.2014 - 02.2014
- Produced weekly quality reports for automobile parts production, pinpointing causes of line stoppages to minimize waste time.
- Supported quality control efforts through inspections and audits to uphold standards and drive process improvements.
Education
Master of Science - Global Production Engineering and Management
Warsaw University of Technology
01.2018
Bachelor of Science - Mechanical Engineering
Anna University
01.2014
Skills
- Risk Assessment and Mitigation
- Communication
- Problem-Solving
- Customer Relationship Management
- MS Azure
- AWS Cloud
- MySQL
- Developer
- Workstation
- Linux and MS Office
- CLI scripting
- Terraform
- Jira
Certification
- AWS Certified Cloud Practitioner, 09/01/22
- Azure AI Fundamentals, 05/01/22
- MicroStrategy Architect, 12/01/21
- MicroStrategy Analyst, 11/01/21
Accomplishments
- State Champion in State Level Karate Tournament
- Automotive Technical cum Practical Training Program
- Implant Training
Languages
English
Tamil
German
Disclaimer
I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2016, item 922 as amended)
Additional Information
CERTIFICATIONS
- Microsoft Certified: Azure Administrator Associate – AZ-104
- Microsoft Certified: Azure Fundamentals – AZ-900
- AWS Certified Cloud Practitioner – Sept 2022
- MicroStrategy Architect – Dec 2021
- MicroStrategy Analyst – Nov 2021
Timeline
Technical Cloud Engineer II
MicroStrategy
11.2021 - Current
Service Desk Agent
Diebold Nixdorf BPO
11.2020 - 10.2021
Freelancer
Remote Work
08.2018 - 06.2020
Quality Control Engineer
Empee Engineers
04.2014 - 06.2016
Quality Intern
Renault Nissan Automotive India Private Limited
01.2014 - 02.2014
Bachelor of Science - Mechanical Engineering
Anna University
Master of Science - Global Production Engineering and Management
Warsaw University of Technology
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