KARTAVYA GIRASE
Surat,GJ
Summary
Results-driven professional with over 7 years of combined experience in service engineering and sales within the gas and air compressor industry. Demonstrated expertise in troubleshooting, maintaining, and optimizing complex systems while driving sales growth through strategic client engagement and consultative selling. Adept at building and maintaining strong customer relationships, offering tailored solutions that meet specific needs, and consistently exceeding sales targets. Known for a strong technical acumen, effective communication skills, and a customer-centric approach that enhances client satisfaction and retention. Proven track record of delivering high-quality service and achieving significant revenue growth, contributing to overall business success.
Overview
11
11
years of professional experience
Work History
Aftermarket Sales Engineer
Atlas Copco India Pvt. Ltd.
05.2023 - Current
- Maintain and strengthen relationships with over 50 existing customers, ensuring a 90% customer retention rate annually
- Identify and pursue opportunities to up-sell or cross-sell aftermarket products and services, resulting in a 10% increase in revenue per customer on average
- Conduct Monthly customer visits to assess needs and provide customized solutions
- Generate sales of spare parts, maintenance services, and retrofit solutions for air compressors, contributing to 15% of the company's total aftermarket revenue
- Identify potential new customers and markets, leading to the acquisition of 10 new accounts per year, with a 20% conversion rate from leads
- Provide technical assistance to customers regarding the operation and maintenance of air compressors, handling 20+ technical inquiries per month
- Recommend appropriate spare parts and services based on equipment condition and customer requirements, with a 98% accuracy rate in parts selection
- Prepare and deliver accurate and competitive quotations for aftermarket products and services, with a 90% quote-to-order conversion rate
- Manage the entire sales process, from inquiry to order fulfillment, ensuring 95% on-time delivery of products
- Track and report sales activities, maintaining an updated CRM database with 100% accuracy.
Senior Service Engineer
Atlas Copco India Pvt. Ltd.
11.2018 - 04.2023
- Perform scheduled maintenance and emergency repairs on over 40 CNG compressors per month, ensuring 98% operational uptime
- Supervised the installation and commissioning of CNG compressors at new sites, ensuring compliance with manufacturer specifications and local regulations
- Diagnose and troubleshoot mechanical and electrical issues, achieving a 95% first-time fix rate
- Conducted routine maintenance on CNG gas compressors, ensuring optimal performance and minimizing downtime by 20%
- Managed overhaul operations on CNG compressors, extending equipment lifespan by an average of 30%
- Oversee the installation and commissioning of 5-10 new CNG compressors annually, ensuring that each installation meets 100% of industry safety and performance standards
- Conduct performance-testing post-installation, with a 100% compliance rate to operational specifications
- Conduct quarterly training sessions for customer personnel on compressor operation and maintenance, leading to a 30% reduction in user-related operational errors
- Conducted safety audits and risk assessments, resulting in a 20% reduction in workplace incidents
- Managed the inventory of spare parts and maintenance tools, reducing downtime due to part shortages by 10%
- Maintained detailed service records and generated reports on compressor performance, maintenance schedules, and service histories.
Service Engineer cum Technician
Rhino Services Pvt. Ltd.
09.2016 - 10.2018
- Executed preventive maintenance schedules for CNG gas compressors, resulting in a 25% reduction in unscheduled downtime
- Conducted routine inspections and performance testing, identifying and rectifying potential issues before they led to costly failures, achieving a 20% increase in operational reliability
- Performed calibration of sensors and controls, improving accuracy and efficiency by 10% in compressor operations
- Provided hands-on troubleshooting and technical support for complex issues, reducing compressor outage times by 20%
- Assisted clients with emergency repairs, restoring operations within 8 hours on average, minimizing the impact on business continuity
- Generated monthly performance and service reports that highlighted operational efficiency and maintenance effectiveness, leading to improved decision-making by management
- Implemented safety protocols during maintenance and repair work, reducing the risk of hazardous situations and achieving 100% compliance during safety audits.
Sales Engineer
Transit Electronics Pvt. Ltd.
07.2013 - 05.2015
- Developed an in-depth understanding of the organization's low voltage security systems and technologies, including their features, functionalities, and applications, enabling effective communication of product benefits to clients
- Formulated and executed targeted sales strategies that focused on the top 20% of potential clients, successfully capturing 30% of the market share for low voltage security solutions
- Established and maintained strong relationships with prospective and existing customers, gaining a deep understanding of their specific security needs and challenges to provide tailored solutions
- Prepared accurate and competitive quotations for security system installations, including detailed cost breakdowns for equipment and installation, contributing to a consistent 5% increase in monthly sales volume.
Education
Bachelors of Engineering in Electronics & Telecommunication -
North Maharashtra University
Jalgaon, MaharashtraSkills
- Relationship Building
- Sales closing
- Presentation Skills
- Customer Support
- MS Outlook proficiency
- Competitor research
- Performance Tracking
- Organization skills
- Technical Troubleshooting
- Sales Support
- Teamwork and Collaboration
- Problem-Solving
- Effective Communication
Otherskillsinterests
Marathi, Gujarati, Hindi, English, Technical Expertise, Sales Acumen, Customer Relationship Management, Project Management, Problem-Solving and Decision-Making, Customer-Centric Approach
Languages
Marathi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Aftermarket Sales Engineer
Atlas Copco India Pvt. Ltd.
05.2023 - Current
Senior Service Engineer
Atlas Copco India Pvt. Ltd.
11.2018 - 04.2023
Service Engineer cum Technician
Rhino Services Pvt. Ltd.
09.2016 - 10.2018
Sales Engineer
Transit Electronics Pvt. Ltd.
07.2013 - 05.2015
Bachelors of Engineering in Electronics & Telecommunication -
North Maharashtra University
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