Data Center Support Engineer
Microlink Infotech Pvt Ltd
09.2019 - 10.2021
- Provided data center L1 & L2 remote support for the for the domestic customer Angel Borking Pvt Ltd from Hyderabad DR
- Entire infrastructure monitored by PRTG
- Managed Virtual infrastructure VMware and Wintel
- Provided support as per the ITIL standards
- Working on tickets using Manage Engine
- Windows patching periodically for all the clients
- Providing Tech Matrix count periodically to management to the customer
- Worked on Back logs ticket and filled the gaps to resolve the tickets
- Managed day to day data center operations like maintenance activity for server & network teams
- Facing internal and external audits for Servers & Data Center Operations