Data Center Support Engineer Microlink Infotech Pvt Ltd
09.2019 - 10.2021
Provided data center L1 & L2 remote support for the for the domestic customer Angel Borking Pvt Ltd from Hyderabad DR
Entire infrastructure monitored by PRTG
Managed Virtual infrastructure VMware and Wintel
Provided support as per the ITIL standards
Working on tickets using Manage Engine
Windows patching periodically for all the clients
Providing Tech Matrix count periodically to management to the customer
Worked on Back logs ticket and filled the gaps to resolve the tickets
Managed day to day data center operations like maintenance activity for server & network teams
Facing internal and external audits for Servers & Data Center Operations
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