Karthick R
Chennai
Summary
Results-driven project manager with 10+ years of experience in managing IT projects end-to-end for USA-based clients in benefits administration. Expertise spans client relationship management, project management, resource management, project development and quality assurance. Adept in delivering projects within scope, on time, and on budget while enhancing customer satisfaction. Proven experience leading cross-functional teams, managing multiple stakeholders, and ensuring alignment with business goals. Proficient in Agile methodologies and tools (Jira, Jama, Confluence), SDLC, STLC.
Overview
16
16
years of professional experience
Work History
Senior Service Manager
Wipro
09.2018 - 10.2024
- Developed 10+ interactive reports dashboards, improving data-driven decision-making and reducing manual reporting time by 25%.
- Led end-to-end project delivery for major USA & Canada clients in benefits administration, ensuring projects met budget, scope, and timeline expectations.
- Managed a 13-member cross-functional team, fostering collaboration, upskilling, and enhancing operational efficiency by 20%.
- Spearheaded risk mitigation strategies, proactively identifying challenges and implementing solutions that reduced project delays by 30%.
- Optimized service delivery through process improvements, leading to a 15% increase in client satisfaction scores.
- Championed Agile methodologies, leveraging Jira, Jama, and Scrum to enhance sprint planning and execution.
- Earned multiple awards, including the Platinum Award for Operational Health Excellence, recognizing my role in maintaining top-tier project metrics.
Lead Analyst
Alight Solutions
10.2015 - 08.2018
- Orchestrated Annual Enrollment & Benefits System Enhancements for high-profile clients like JC Penney, Exxon Mobil, and McDonald's.
- Successfully managed complex implementations, reducing defect rates by 25% through rigorous UAT, iCAT, and eCAT testing.
- Developed data-driven insights, enabling better decision-making and cost estimation, improving project forecasting accuracy by 40%.
- Provided strategic mentorship to junior colleagues, improving team performance and onboarding 5+ new hires efficiently.
- Strengthened client relationships by delivering high-quality solutions, earning recognition from McDonald's Corporation with the Blazer Award.
Functional System Analyst & Experienced
Aon
10.2012 - 09.2015
- Enhancing System Performance & Streamlining Testing Processes.
- Led critical system testing initiatives, improving test coverage by 30%, ensuring seamless benefits administration for enterprise clients.
- Managed defect resolution and system optimizations, reducing downtime and improving operational efficiency.
- Collaborated with offshore teams to streamline the testing lifecycle, cutting down project turnaround time by 15%.
- Analyzed business requirements and developed comprehensive test plans and cases aligned with standardized QA methodologies.
- Ensured quality throughout the SDLC by maintaining robust testing procedures and participating in specification reviews, planning, execution, and defect reporting.
- Managed requirements and defect tracking using Application Lifecycle Management tools.
- Contributed to the successful delivery of employer health insurance solutions for major clients, including JC Penney, Westinghouse, and British Petroleum.
Setup Configuration Specialist & Senior Setup Configuration Specialist
Aon
02.2009 - 09.2012
- Configured and implemented custom benefits administration systems, ensuring smooth transitions for enterprise clients across multiple industries.
- Conducted rigorous QA testing and data validation, reducing system errors by 20%.
- Built the foundation for offshore client implementations, playing a key role in executing Aon's first full offshore setup for KeyBank with zero production defects.
- Performed integration and regression testing for projects and defect fixes, identifying and raising issues to ensure high-quality releases.
- Monitored system errors, provided detailed reports to leads, and supported deployment activities across staging and production environments.
- Contributed to automation efforts by creating and maintaining regression test plans for iterative releases, enhancing testing efficiency and consistency.
Education
Master of Computer Application - Computer Science
Anna University
Chennai01-2012
Bachelor of Science - Computer Science
SCP Jain College
Chennai01-2008
Skills
- Project Management
- Stakeholder & Client Management
- Risk & Budget Management
- Data Analysis & Reporting
- Team Leadership & Development
- Problem-Solving & Decision Making
- Process Improvement
Certifications And Achievements
- Generative AI Overview for Project Managers, PMI
- Project Management Learning Program, Alight Solutions (PMLP)
- Agile Project Management, Coursera
- Platinum Award, For exceptional delivery in reducing defects for clients and turning operational health score to green.
- Gold Award, For first offshore client implementation.
- AE Gladiator, For business excellence.
Languages
English
Proficient
C2
Tamil
Proficient
C2
Timeline
Senior Service Manager
Wipro
09.2018 - 10.2024
Lead Analyst
Alight Solutions
10.2015 - 08.2018
Functional System Analyst & Experienced
Aon
10.2012 - 09.2015
Setup Configuration Specialist & Senior Setup Configuration Specialist
Aon
02.2009 - 09.2012
Master of Computer Application - Computer Science
Anna University
Bachelor of Science - Computer Science
SCP Jain College
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