Paul DiGiacomo
South Bend
Summary
Results driven leader in the Electrical Industry. Extensive field experience in all aspects of electrical construction, service, project management, estimating and sales.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Senior Service Manager
Martell Electric
South Bend, IN
2020 - Current
- Led service operations, ensuring compliance with safety standards and industry regulations.
- Streamlined workflow processes to enhance efficiency and maximize productivity across service teams.
- Project Manager for construction projects.
- Estimating large construction projects and short order service projects.
- Daily supervision and overseeing of all aspects of current projects.
- Mentored junior staff, providing training on best practices in customer service and technical support.
- Developed strategic service plans aligning with organizational goals to improve customer satisfaction rates.
President of Operations
Topline Electrical Services
South Bend, IN
01.2009 - 05.2020
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Estimating and Project Management of large construction projects.
- Resolved issues and recommended actions based on production and compliance reports.
- Established performance goals for department and outlined processes for achievement.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Identified opportunities to improve business process flows and productivity.
- Championed corporate culture initiatives by fostering a positive work environment focused on employee engagement and professional development.
- Implemented cost-saving measures, reducing overall operational expenses while maintaining quality standards.
- Developed and monitored key performance indicators to drive operational excellence.
- Managed supplier relationships, ensuring timely procurement of materials while minimizing costs.
Journeyman Electrician
Martell Electric
South Bend, IN
01.1997 - 12.2008
- Installed electrical systems in residential and commercial buildings, ensuring compliance with safety standards.
- Diagnosed and repaired electrical malfunctions, utilizing advanced troubleshooting techniques for efficient resolutions.
- Collaborated with project teams to complete installations on time while adhering to budget constraints.
- Mentored apprentices in best practices for wiring, circuit design, and safety protocols, enhancing team skills.
- Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
- Completed rough-in, termination, and underground work.
- Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
- Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
- Trained junior electrical professionals on proper procedures.
Education
Associate of Applied Science - Electrical
Ivy Tech Community College of Indiana
Indianapolis, IN06-2002
Skills
- Team leadership
- Customer service management
- Estimating and quoting
- Schedule management
- Documentation management
- Multi-project management
- Project goals and milestones
- Project management
- Critical thinking
- Problem-solving
- Teamwork and collaboration
- Budget control
- Excellent communication
- Multitasking
- Phone and email etiquette
- Staff management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained and proficient with Acubid estimating software.
- Supervised team of 10 staff members.
Certification
Master Electrician License for the State of Michigan.
Timeline
President of Operations
Topline Electrical Services
01.2009 - 05.2020
Journeyman Electrician
Martell Electric
01.1997 - 12.2008
Senior Service Manager
Martell Electric
2020 - Current
Associate of Applied Science - Electrical
Ivy Tech Community College of Indiana