Volunteer work
Karthick B
Bangalore ,Tamil Nadu
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Reliable employee seeking Technical Support position. Offering excellent communication and good judgment. Enthusiastic Technical support eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Telecommunication process and training in Troubleshooting . Motivated to learn, grow and excel
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Technical Support Associate
Tech Mahindra
chennai, Tamilnadu
12.2021 - Current
- Monitored systems in operation and quickly troubleshot errors.
- Provided technical support to customer by applying technical procedures to resolve Internet issues that resulted to increase customer satisfaction review
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Reduced response time for Tier 1support tickets.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
AR Caller Analyist
AGS HEALTH Pvt Ltd
chennai, Tamilnadu
12.2019 - Current
- Handled day-to-day running of [project or department or task], ensuring high levels of productivity and progression.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Saveetha Engineering College
Chennai 08.2015 - 06.2019
Skills
Interpersonal communication skills
Interests
Community Involvement
Watching and Reading news
Learning new skills
Timeline
Technical Support Associate
Tech Mahindra
12.2021 - Current
AR Caller Analyist
AGS HEALTH Pvt Ltd
12.2019 - Current
Bachelor of Engineering - Electronics And Communication Engineering
Saveetha Engineering College
08.2015 - 06.2019
Project
Medical Image Denoising Using DTCWT and NLM Filter
The main of the project is to denoise a noisy medical Image using the non-local mean filter. In our project we developed a Matlab code to denoise as noisy image and Gaussian noise is added to an image and PSNR, MSE value of the noisy image is calculated and then the image is denoised
Arduino Based Motion Sensor Buzzer
The Project comprises of Arduino platform which detects the motion signals from sensors.It is interfaced with a buzzer to indicate any motion signal received by the sensors
Project
Medical Image Denoising Using DTCWT and NLM Filter
The main of the project is to denoise a noisy medical Image using the non-local mean filter. In our project we developed a Matlab code to denoise as noisy image and Gaussian noise is added to an image and PSNR, MSE value of the noisy image is calculated and then the image is denoised
Arduino Based Motion Sensor Buzzer
The Project comprises of Arduino platform which detects the motion signals from sensors.It is interfaced with a buzzer to indicate any motion signal received by the sensors