KARTHICK K
Workforce Management Lead Analyst
Chennai,TN
Summary
Transformation Lead with 20 years of experience in delivering regulatory remediation, operation excellence and enterprise wide risk reduction for global financial institutions driving execution across operations delivery, consent order remediations and board reporting , service management automation.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Vice President
Citibank (CSIPL)
10.2015 - Current
- Represent support group leadership within the business unit and ensure efficient operations at the Chennai Captive Site.
- Support SLT in achieving the transversal strategic objectives and functional delivery.
- Communicate and track projects and timelines. Drive key projects and initiatives, where required.
- Work in partnership with multiple working groups and technology partners to develop robust solutions in reconciliation business and manage risk.
- Conduct UAT / provide inputs for BRDs for any system enhancements or projects.
- Develop knowledge base documents and provide training across business unit on capital market trades processing and settlement operations.
- Special Assignments:
- Successful completion of migration project for legacy International cash settlement product processor (DOGS).
- Root cause Analysis project on exceptions in Salomon Stock Record and Money Proof system which are firms books and records for Stock and Cash.
- Manage offshore EUC Change controls and review attestations.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and leaders to promote collaboration and long-term success.
Manager
TATA Consultancy Services
12.2011 - 10.2015
- Day to day responsibility for managing delivery of recon functions for Citi Global Recon Utility project with business, technology and other stakeholders.
- Responsible for the quality and timeliness of all BAU deliverables as well as monitoring of relevant project practices (status reporting, issue tracking etc).
- Manage offshore risk & control framework , client assets and regulatory requirements.
- Lead working group and re-engineering efforts to increase recon efficiency and enhance data integrity and control.
- Coaching, mentoring of new joiners and conduct performance reviews for direct reports.
- Monitor and report BAU incidents with resolution and corrective actions.
- Manage client deliverables for the utility and ensure protocols are followed appropriately.
- Ensure and assist ops control, trades processing and asset servicing groups to resolves the exceptions timely and effectively.
- From TLM support perspective perform L1 & L2 investigation reviews, support resolution for upstream source issues, ETL design fixes and user admin functions.
- Resource and Sake Holder Management:
- Managed a team of 14 recon analyst who will be directly involved in performing various cash, stock and intersystem reconciliations Global Markets business.
- Daily wellness and status update review meetings with GRU client service team.
- Ensure completeness of task allocated to each resources within defined timelines.
- Prepare steering committee meeting decks with updates and action plans to SLT.
- Review critical control functions such as approving data upload for P&L reporting.
- Conduct performance reviews for direct reports and provide timely feedbacks.
- Identifying high potentials through 9 box grid talent review program and create plans to develop strength and meet skill requirements of the project.
- Special Assignments:
- Responsible for on boarding manual recons into in-house Recon portal application.
- Completed GB projects for waste management and improving auto allocation rules.
- ICAP closures for all internal and regulatory audits conducted for the business unit.
- Key member of TLM application support to resolve production issues.
- USER query management, DESIGN Code fix, SMART Schema definitions for TLM.
- Perform Back out and reload for incorrect data loads in TLM and Recon Portal.
- Other internal reviews and documentations related to PS in partner with recon releases.
- Monitoring ITRS alerts and efficiently resolve CPU utilisation and disk space issues.
- Provide hourly update to CSUM team on the health check status of recon servers and batch processing issues.
Specialist (Business Process Infrastructure Services)
I Nautix Technologies India (Subsidiary of BNY Mellon)
07.2010 - 12.2011
- Performing Reject fixing and manual matching activity for Recon Frontier Application.
- Integrity analysis of nominee holdings with NX2 omnibus and G2 records.
- Job scheduling functions in Frontier admin for BSPP, BCPP – CREST Data.
- Coordinate with Application support to resolve any failures in batch processing.
- Interact with Liverpool Oversight team to handle E2E project related issues.
- Depot reconciliation of Unit trust stocks, cash and equity balances and transactions.
- Client Profiles:
- Pershing LLC (Bank of New York Mellon Company)
- Pershing LLC is a subsidiary of BNY Mellon, oldest continuously operating bank across the globe, and one of the world's leading providers of securities, custodian and brokerage services.
- Special Assignments:
- Successful transition of PSL Liverpool Recon operations to I Nautix Chennai.
- Created SOP and SP documents for compliance and regulatory reviews.
- Documentation of E statements gathering and data load to Recon Frontier.
- Proposed RFP for Model A & B clients Balance Pool report extract and optimising overall running time for calculating trade reconciliation.
- Completed Level 1 Domain certification in Brokerage & Securities platform.
Senior Associate
TCS e Serve Limited
03.2006 - 07.2010
- Piloted a six member team of mutual funds trading operations.
- Trade reconciliation of mutual funds under custody of Salomon Smith Barney.
- Authorising wire transfers initiated for payment of CDSC and STTF fees.
- Conduct cancel and rebill of trade corrections at the fund manager books.
- Update share lot history for client shares held under SSB and vice versa.
- Involve in client liaison to resolve operational issues for the team.
- Monitor SLA and TAT requirements as per agreed standards.
- RCSA co-ordination for Wealth Management operations.
- Client Profiles:
- Morgan Stanley Smith Barney, LLC
- One of the industry’s premier global wealth management firms with over 18,000 financial advisors and experts to draw on insurance, tax planning, financial products, independent money managers and capital markets.
- Special Assignments:
- Successful off-shore training on Global Wealth Management Operations in “Morgan Stanley Smith Barney” for 2 Months in Owings Mills, Baltimore MD, USA.
- Submitted workshop presentations for product specialists and application support team’s joint venture meetings for business development in Global wealth management operations across MSSB and TCS sites.
- Developed T- Rex Query to systemically track ageing breaks in Trade Reconciliation.
- Developed Process Maps, Product flow, SIPOC Chart, Work share Grid, RCSA, OCM Tracker, and other related documents for transition of MF Ops.
- Job Scheduling, batch processing activity in SURPAS system for month end reports.
- UAT testing for Beryl projects in application migrations across data centres.
- Developed Standard operating procedures and rules of delivery engagement document.
Trainee
e Serve International Ltd (Affiliate of Citigroup), Chennai
03.2005 - 02.2006
- Monitoring fraudulent transactions at various market places of North America region of Citibank using parameters and triggering alerts in the customer account activity.
- Review of check and MIFT frauds and submitting SAR (suspicious activity report) to the client and internal broadcast.
- Extracting Citibank overdraft accounts based on the threshold limit for various Market place and account types and submitting daily comments report on the root cause statistics.
- Researching consumer initiated claims on unauthorised electronic transactions based on the Regulation E of the federal reserve (Reg e).
- Client Profile:
- Citibank N A
- Bank servicing across the globe with wide range of products and services including online banking convenient account access and 24/7 support.
- Special Assignments:
- Successful transition of Retail Banking risk management products via Net meeting and video conference sessions from Citibank N A, LIC, NY to e Serve International.
- Member of the short term Debit cards project team for global consumer group operations and technology.
- System testing and UAT for Fraud control and Risk management DB module.
Education
Master of Computer Applications - undefined
University of Chennai
Chennai01.2007
Bachelor of Computer Science - undefined
JHAAC (Affiliated to University of Chennai)
01.2004
Higher Secondary - undefined
St Joseph’s Higher Secondary School
01.2001
Skills
MS Office, VBA
Unix, SQL
Knowledge on SDLC framework and practice
ITIl
References
- References shall be provided from appropriate sources as and when required.
Accomplishments
- Areas of Interest:
- Banking and Financial Services Domain (Capital Markets, Securities, Brokerage)
Timeline
Vice President
Citibank (CSIPL)
10.2015 - Current
Manager
TATA Consultancy Services
12.2011 - 10.2015
Specialist (Business Process Infrastructure Services)
I Nautix Technologies India (Subsidiary of BNY Mellon)
07.2010 - 12.2011
Senior Associate
TCS e Serve Limited
03.2006 - 07.2010
Trainee
e Serve International Ltd (Affiliate of Citigroup), Chennai
03.2005 - 02.2006
Master of Computer Applications - undefined
University of Chennai
Bachelor of Computer Science - undefined
JHAAC (Affiliated to University of Chennai)
Higher Secondary - undefined
St Joseph’s Higher Secondary School