Karthick Kumar
Chennai
Summary
Analytical and detail oriented professional with 13+ years of experience as a Risk Analytics and Scrum Master in Fintech and Telecom domain. Excellent relationship-building,organizational, and project management skills with a focus on overcoming challenges and implementing successful resolutions
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scrum Master/ PMO
Cognizant Technology Solutions
11.2022 - Current
- Responsible for scrum ceremonies
- Developed custom Scrum boards for better task tracking and transparency within team.
- Removing impediments and roadblocks in projects.
- Daily stakeholder connect to understand business requirement.
- Facilitate meetings with teams comprising of product managers and product owners.
- Ensuring Agile methodology is followed to meet time boxed delivery of stories.
- Project planning, project roadmap alignment, solving issues, evaluate project performance and ensure stakeholder satisfaction.
Scrum Master
Tazapay India
05.2022 - 10.2022
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
- Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity
- Managed product backlog and supported Scrum framework for monthly sprint releases
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Internal Consultant Advisar /Agile Scrum Master
PayPal India
11.2015 - 04.2022
- Rked effectively within Scrum Team to remove impediments and track them in Jira
- Guided team through continual improvement process and best practices
- Ensured team come up with and adhere to INVEST criteria, Acceptance criteria, Definition of Ready (DOR), Definition of Done (DOD) of user stories
- Ensured conducive environment which fostered self-organizing and self-managing team
- Facilitated all Scrum Events including Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Product Backlog Refinement
- Workshops with stakeholders
- Communicated team velocity and sprint/release progress to teams and management
- Organized & facilitate Team and organization Agile maturity and burn down chat Facilitated retrospectives using innovation games techniques and closure of action items on improvements
- Helped Product owner with effective management of Features, Epics, Stories and prioritization.
Customer Support Executive/Card Operation
Scope International
02.2014 - 11.2015
- Conducting Initial Due Diligence (IDD), Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for the Clients with respect to the Risk Rating & AML categories of them.
- Assist the customer with financial & non- financial transactions over the phone and email for credit cards.
- Accountable for independent due diligence and successfully on-boarding new clients in a high quality/timely manner and ensuring AML/KYC polices.
Customer Service Executive
HCL
03.2013 - 07.2014
- Have been competent in the UK based regulatory requirements such as Data Protection, Treating Customers Fairly, Complaint's handing, Fraud identification, and Whistle Blowing
- Transitioned a complex process called Retirements - Direct offer from onshore through WebEx and went live attained BAU within a very short span of time
- Co-ordinate Individual & Team leader Quality Audits and incorporate the effects in the Total Project Quality Report
Support engineer
I-Tech
02.2010 - 06.2011
- Removed malware, ransom ware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up workstations for employees.
Education
BCA Computer Application -
Annamalai University
Diploma in Electronic and Communication Engineer -
Adhiyamaan Polytechnic College
Skills
Project Management
Business Planning & Development Client
Relationship Risk Management & Problem Solving
People Management
Excellent Verbal & Written Communication
Certification
Professional Scrum Master (PSM 1), MM/DD/YY
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Scrum Master/ PMO
Cognizant Technology Solutions
11.2022 - Current
Scrum Master
Tazapay India
05.2022 - 10.2022
Internal Consultant Advisar /Agile Scrum Master
PayPal India
11.2015 - 04.2022
Customer Support Executive/Card Operation
Scope International
02.2014 - 11.2015
Customer Service Executive
HCL
03.2013 - 07.2014
Support engineer
I-Tech
02.2010 - 06.2011
BCA Computer Application -
Annamalai University
Diploma in Electronic and Communication Engineer -
Adhiyamaan Polytechnic College