Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Karthick Kumar

Karthick Kumar

Chennai

Summary

Analytical and detail oriented professional with 13+ years of experience as a Risk Analytics and Scrum Master in Fintech and Telecom domain. Excellent relationship-building,organizational, and project management skills with a focus on overcoming challenges and implementing successful resolutions

Overview

14
14
years of professional experience
1
1
Certification

Work History

Scrum Master/ PMO

Cognizant Technology Solutions
11.2022 - Current
  • Responsible for scrum ceremonies
  • Developed custom Scrum boards for better task tracking and transparency within team.
  • Removing impediments and roadblocks in projects.
  • Daily stakeholder connect to understand business requirement.
  • Facilitate meetings with teams comprising of product managers and product owners.
  • Ensuring Agile methodology is followed to meet time boxed delivery of stories.
  • Project planning, project roadmap alignment, solving issues, evaluate project performance and ensure stakeholder satisfaction.

Scrum Master

Tazapay India
05.2022 - 10.2022
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity
  • Managed product backlog and supported Scrum framework for monthly sprint releases
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.

Internal Consultant Advisar /Agile Scrum Master

PayPal India
11.2015 - 04.2022
  • Rked effectively within Scrum Team to remove impediments and track them in Jira
  • Guided team through continual improvement process and best practices
  • Ensured team come up with and adhere to INVEST criteria, Acceptance criteria, Definition of Ready (DOR), Definition of Done (DOD) of user stories
  • Ensured conducive environment which fostered self-organizing and self-managing team
  • Facilitated all Scrum Events including Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Product Backlog Refinement
  • Workshops with stakeholders
  • Communicated team velocity and sprint/release progress to teams and management
  • Organized & facilitate Team and organization Agile maturity and burn down chat Facilitated retrospectives using innovation games techniques and closure of action items on improvements
  • Helped Product owner with effective management of Features, Epics, Stories and prioritization.

Customer Support Executive/Card Operation

Scope International
02.2014 - 11.2015
  • Conducting Initial Due Diligence (IDD), Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for the Clients with respect to the Risk Rating &amp AML categories of them.
  • Assist the customer with financial & non- financial transactions over the phone and email for credit cards.
  • Accountable for independent due diligence and successfully on-boarding new clients in a high quality/timely manner and ensuring AML/KYC polices.

Customer Service Executive

HCL
03.2013 - 07.2014
  • Have been competent in the UK based regulatory requirements such as Data Protection, Treating Customers Fairly, Complaint's handing, Fraud identification, and Whistle Blowing
  • Transitioned a complex process called Retirements - Direct offer from onshore through WebEx and went live attained BAU within a very short span of time
  • Co-ordinate Individual & Team leader Quality Audits and incorporate the effects in the Total Project Quality Report

Support engineer

I-Tech
02.2010 - 06.2011
  • Removed malware, ransom ware and other threats from laptops and desktop systems.
  • Configured hardware, devices and software to set up workstations for employees.

Education

BCA Computer Application -

Annamalai University

Diploma in Electronic and Communication Engineer -

Adhiyamaan Polytechnic College

Skills

Project Management

Certification

Professional Scrum Master (PSM 1), MM/DD/YY

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Scrum Master/ PMO

Cognizant Technology Solutions
11.2022 - Current

Scrum Master

Tazapay India
05.2022 - 10.2022

Internal Consultant Advisar /Agile Scrum Master

PayPal India
11.2015 - 04.2022

Customer Support Executive/Card Operation

Scope International
02.2014 - 11.2015

Customer Service Executive

HCL
03.2013 - 07.2014

Support engineer

I-Tech
02.2010 - 06.2011

BCA Computer Application -

Annamalai University

Diploma in Electronic and Communication Engineer -

Adhiyamaan Polytechnic College

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Karthick Kumar