KARTHICK RAJA

• Trained 10+ batches with approximately 15 trainees per batch, covering new-hire and lateral-hire training in Healthcare RCM.
• Achieved 100% training clearance across seven batches, enabling all trainees to progress to OJT and floor production.
• Developed training materials and assessment plans for General Billing and DME-specific processes.
• Conducted process training, refresher sessions, mock calls, and assessments with a 90% minimum passing benchmark.
• Prepared trainees for quality benchmarks of 80% in mock calls and 85% in live calling.
• Provided targeted coaching to address knowledge gaps and reinforce billing accuracy, process compliance, and SOP adherence.

Executed quality audits, surfaced gaps, and enhanced accuracy by applying feedback and corrective actions.

Managed AR follow-ups for insurance claims and handled denial resolution.

Handled AR calling, denial management, and insurance follow-ups.

Performed insurance follow-ups and collections.