Karthick S
Senior Business Analyst
Chennai
Summary
- 8 years & 1 months of professional experience. Hold good skills in stakeholder management, requirement gathering, creating business requirement, Client facing roles & handling Business Tools, Software development life cycle, EDI, API primarily in the shipping domain.
- Leadership ability - Inspire teams to transform vision into reality in a challenging environment. A good team player with excellent communications skills in agile scrum environment.
- Result oriented personality with good analytical and logical skills. Professional services through seamless B2B connectivity with customers by implementing, maintaining, and expanding API and EDI integrations.
- Ability to coordinate & communicate with various levels of stakeholders.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Business Analyst
HAPAG LLOYD TECHNOLOGY CENTER
10.2024 - Current
- Engage with different levels of stakeholders (Product Owners, Business Users, Solution Architects, and Development team) to gather, refine, and develop the business requirements through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Translate high-level business needs into clear user stories to plan in Agile sprints.
- Analyze current business processes within Pricing, Tariff, and Guideline management.
- Serve as a bridge between business and development teams in an Agile Scrum environment by conducting user story refinement, Sprint reviews, and requirement gathering (weekly catch-up, monthly) meetings with stakeholders.
- Conduct regression, functional testing, support UAT (User Acceptance Testing), and validate delivery against requirements.
- Engage with a 1:1 transformation project for Pricing Tariff management, Guideline management, and Quotation retrieval systems.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
Assistant Manager - Business Analyst
CMA CGM AGENCY INDIA PVT. LTD
01.2022 - 10.2024
- Designing and building the API Swagger files for B2B API products (Pricing, SPOTON, DDSM, Invoice APIs) by closely working with the eCommerce PO and PMs.
- Managing an API product team, along with the deployment of B2B APIs to both BCOs and the Marketplace, engaging with client-facing issues and enhancement possibilities to provide a better customer experience.
- Customer relationship management ensures the simplification of the customer shipping cycle through agile support and the improvement of existing integrations.
- Experience in project management tools, including Jira, Confluence, Qlik Sense, and MS Office.
- Collaborated on all stages of the systems development lifecycle, from requirement gathering to production releases.
- Wrote SQL queries using joins, subqueries, and correlated subqueries to retrieve data from the database.
- Expert in understanding the process and providing swift business solutions with the help of system processes.
- Designed and created the Business Requirement Specification for the EDI new deployments and EDI migration projects for Invoice, Contract Pricing, and Bill of Lading.
- Created EDI mapping specifications for EDIFACT, ANSI X12, and XML file translations with the AFSYS system.
- Testing the EDI map developed for the final release.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate FTE levels.
Senior Business Analyst
MSC Technology Pvt. Limited
02.2018 - 12.2021
- Problem diagnostics and fixed issues in the Booking, Export and Import Documentation, Tariff Management, EDI, and API, Container Logistics Event (EDI), Invoicing, and Receipt modules.
- Involved in fixing the recurrent issues that occurred in the demurrage modules and shipping reports.
- Fixed recurrent issues reported in the Depot System – a system used for tracking logistics activities that happened in the depot.
- Modified the existing process of the Auto EDI validation to increase the data quality for the logistics activities.
- Coordinated with end users to find the user-level difficulties and improve the quality of the system with business standards.
- Country-level experts in handling the new request, modification, and bugs in the system for MSC Israel, MSC Greece, and MSC South Africa.
Education
Bachelor of Engineering - Electrical & Electronics
RMK College of Engineering And Technology
Chennai05-2017
HSC (12th) - Computer Science
Montford Matric Higher Sec. School
Chennai04-2013
CBSE (10th) -
S.K.N.S.P.M.C Vivekananda Vidyalaya
Chennai04-2011
Skills
Gap analysis
Elicitation
Working under Agile methodology and Scrum framework
SQL
Leadership ability
Jira & Confluence
Analysis and reporting
Project planning & Implementation activities
Business and Project Management
- Elicit & Translate Business requirement to User Stories\BRD
- Conduct workshops, Scope Analysis(POC) and Impact Analysis on Business Process using techniques like use case diagrams (UML)/ Flow charts
- Conduct AS-IS and TO-BE Analysis and suggest Fit for Business Solutions by designing a Change Strategy.
- Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions and Focus Group Discussions.
- Project scheduling and tracking.
- Team management.
- Decision making
- Client Relationship Management, Helping the Client to derive the strategies for problem resolution.
Certification
SAFe 6.0 Product Owner/Product Manager
Timeline
SAFe 6.0 Product Owner/Product Manager
02-2026
Senior Business Analyst
HAPAG LLOYD TECHNOLOGY CENTER
10.2024 - Current
Assistant Manager - Business Analyst
CMA CGM AGENCY INDIA PVT. LTD
01.2022 - 10.2024
Senior Business Analyst
MSC Technology Pvt. Limited
02.2018 - 12.2021
Bachelor of Engineering - Electrical & Electronics
RMK College of Engineering And Technology
HSC (12th) - Computer Science
Montford Matric Higher Sec. School
CBSE (10th) -
S.K.N.S.P.M.C Vivekananda Vidyalaya