Karthickbabu T A

• Test and Turn up various SDWAN products like Cisco SDWAN, VMWARE SDWAN, Silverpeak SDWAN and Network Function Virtualization(NFV).
• Test and Turn up of new Cisco, Juniper routers, L2/L3 switches and circuits for various customer across the globe.
• Discussion with customer network engineers for new site implementation and migration.
• Performing logical changes on SDWAN fabric level, device level and orchestrator level based on customer requirements
• Providing support to fellow colleagues as Subject Matter Expert(SME) for legacy and all SDWAN products.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
• Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
• Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.

L2 Network Support Engineer:

• Handling various projects and managing physical network devices and support users for day to day network issues.
• Coordination with NOC, SOC and Windows engineers to build new network requirements to the projects
• Handled various site related activities like annual power shutdown, network equipment upgrade and project migrations.

NOC Engineer:

• As part of centralized NOC team, Managed region level network and software configurations of network devices like Cisco/Juniper routers, Switches according to established guidelines and best practices.
• Improved network performance by monitoring, troubleshooting, and resolving complex switching and routing issues.
• Supported for various network migration activities across the organization.
• Coordination with customer network teams for new design requirements for new project.
• Coordination with various ISP for link related issues.
• Coordination with management team for new technology migration like Cisco ACI, DNAC and ISE from legacy services.