Karthickeyan P

Current Role (Project Manager) (Apr 2025 to present):

• I work on global repapering initiatives focused on migrating clients to updated legal frameworks, including MAST 2.0, CDPC, and country-specific addendums.
• Support the strategic framework established to standardize and streamline repapering processes across multiple regions.
• I involve helping move clients from old documents to new ones, making sure everything is simpler, consistent, and compliant with regulations.
• Proactively addressed geopolitical and regulatory risks through the implementation of robust contractual controls, including ring-fencing, and enhanced force majeure clauses, ensuring business continuity and protection of Citibank entities.
• I also focused on reducing risks by updating contract terms, especially for global and country-specific requirements.
• Collaborate with legal, compliance, and business stakeholders to reduce contractual and operational risks.
• Promote digital adoption initiatives by enabling electronic signatures and digital onboarding solutions for clients.
• My role ensures regulatory compliance, risk mitigation, and improved client experience through standardized and future-ready documentation.
• Source and validate authorized signatory information to support client communication and documentation processes.

Previous Role (Team Leader):

• Led operations for U.S. account opening, account maintenance and closure, Electronic Fax Manager (EFM), and South Africa CitiDirect entitlements projects.
• Managed a team of 15 associates, overseeing resource planning, performance management, stakeholder engagement, and operational delivery.
• Successfully led two strategic Citibank projects: Electronic Fax Manager, and South Africa CitiDirect Entitlements.
• Conducted Monthly Business Reviews (MBRs) with senior stakeholders and management teams.
• Maintained SLA, KPI, quality, and compliance standards across multiple banking operations.
• Managed client escalations, and implemented effective resolution strategies.
• Delivered employee coaching, training, performance evaluations, and career development initiatives.
• Drove operational excellence through continuous process improvement and customer-focused solutions.
• Possess extensive experience in corporate account opening, maintenance, closures, reservations, and entitlement management.

• Directed daily accounting processes while preparing and posting journal entries in Tally ERP 9 to uphold compliance with accounting standards and secure thorough financial records
• Processed accounts payable and receivable transactions, ensuring accuracy in record-keeping and documentation. Enhanced accounting record management through systematic documentation and reconciliation practices. Improved reporting accuracy by implementing thorough verification methods for financial records.

• Graduated with 67% (2011)

• Graduated with 63% (2008)