Karthiga Ramakrishnan
Banker- Junior Executive(Operations)
Villupuram
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Junior Executive(Operations)
Axis Securities
Villupuram
04.2018 - 03.2019
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Cross-trained existing employees to maximize team agility and performance.
Junior Executive Operations -Gold Loan
Quess Corp Limited
Villupuram
04.2019 - 06.2020
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information. Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated gold items such as gold coins, and Jewels.
- Conducted material testing on gold items to determine items' gold content and veracity.
Education
Computer Science And Engineering
ES Engineering College
Villupuram 09.2012 - 04.2016
Timeline
Junior Executive Operations -Gold Loan
Quess Corp Limited
04.2019 - 06.2020
Junior Executive(Operations)
Axis Securities
04.2018 - 03.2019
Computer Science And Engineering
ES Engineering College
09.2012 - 04.2016
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