Junior Executive - Operations
CreditAccess Grameen Limited
06.2022 - 12.2023
- Achieved over 98% accuracy while processing 90 to 120 operational records daily.
- Followed standard operating procedures, ensuring compliance and thorough documentation.
- Handled time-sensitive requests with a 95% SLA adherence rate.
- Created daily and weekly audit reports using Microsoft Excel for management review.
- Identified data inconsistencies, supporting process improvements that decreased rework by around 15%.