Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

RIYA RAJ

Patna

Summary

Results-oriented professional with a demonstrated history at CreditAccess Grameen Limited, achieving 98% accuracy in operational record processing.

Overview

3
3
years of professional experience

Work History

Junior Executive - Operations

CreditAccess Grameen Limited
06.2022 - 12.2023
  • Achieved over 98% accuracy while processing 90 to 120 operational records daily.
  • Followed standard operating procedures, ensuring compliance and thorough documentation.
  • Handled time-sensitive requests with a 95% SLA adherence rate.
  • Created daily and weekly audit reports using Microsoft Excel for management review.
  • Identified data inconsistencies, supporting process improvements that decreased rework by around 15%.

Customer Support Executive

Work From Home
01.2021 - 07.2021
  • Handled 40 to 60 customer requests daily, ensuring timely resolution within SLA.
  • Achieved over 90% customer satisfaction by adhering to quality standards.
  • Documented cases meticulously to support audits and fulfill reporting obligations.
  • Communicated effectively in English for audit requirements and client interactions.

HR Recruiter

Janhit Group
08.2020 - 11.2020
  • Screened 25-30 candidate profiles daily to identify qualified applicants.
  • Maintained recruitment trackers in Excel for accurate data management.
  • Coordinated with stakeholders to ensure timely closure of recruitment processes.

Education

Bachelor of Technology (B.Tech) - Computer Science Engineering

Ramgarh Engineering College
01.2019

Skills

  • SOP compliance
  • SLA management
  • Quality assurance
  • Data validation
  • Process improvement
  • Operational reporting
  • Microsoft Excel and Office
  • Stakeholder collaboration
  • Documentation management

Languages

  • Hindi
  • English, Fluent
  • Hindi, Native

Additional Information

Immediate Joiner

Timeline

Junior Executive - Operations

CreditAccess Grameen Limited
06.2022 - 12.2023

Customer Support Executive

Work From Home
01.2021 - 07.2021

HR Recruiter

Janhit Group
08.2020 - 11.2020

Bachelor of Technology (B.Tech) - Computer Science Engineering

Ramgarh Engineering College
RIYA RAJ