RIYA RAJ
Patna
Summary
Results-oriented professional with a demonstrated history at CreditAccess Grameen Limited, achieving 98% accuracy in operational record processing.
Overview
3
3
years of professional experience
Work History
Junior Executive - Operations
CreditAccess Grameen Limited
2022.06 - 2023.12
- Achieved over 98% accuracy while processing 90 to 120 operational records daily.
- Followed standard operating procedures, ensuring compliance and thorough documentation.
- Handled time-sensitive requests with a 95% SLA adherence rate.
- Created daily and weekly audit reports using Microsoft Excel for management review.
- Identified data inconsistencies, supporting process improvements that decreased rework by around 15%.
Customer Support Executive
Work From Home
2021.01 - 2021.07
- Handled 40 to 60 customer requests daily, ensuring timely resolution within SLA.
- Achieved over 90% customer satisfaction by adhering to quality standards.
- Documented cases meticulously to support audits and fulfill reporting obligations.
- Communicated effectively in English for audit requirements and client interactions.
HR Recruiter
Janhit Group
2020.08 - 2020.11
- Screened 25-30 candidate profiles daily to identify qualified applicants.
- Maintained recruitment trackers in Excel for accurate data management.
- Coordinated with stakeholders to ensure timely closure of recruitment processes.
Education
Bachelor of Technology (B.Tech) - Computer Science Engineering
Ramgarh Engineering College
01.2019
Skills
- SOP compliance
- SLA management
- Quality assurance
- Data validation
- Process improvement
- Operational reporting
- Microsoft Excel and Office
- Stakeholder collaboration
- Documentation management
Languages
- Hindi
- English, Fluent
- Hindi, Native
Additional Information
Immediate Joiner
Timeline
Junior Executive - Operations
CreditAccess Grameen Limited
2022.06 - 2023.12
Customer Support Executive
Work From Home
2021.01 - 2021.07
HR Recruiter
Janhit Group
2020.08 - 2020.11
Bachelor of Technology (B.Tech) - Computer Science Engineering
Ramgarh Engineering College