KARTHIGA SUBRAMANI
Chennai
Summary
Adept Relationship Manager with a proven track record at ICICI Bank, excelling in customer relationship management and critical thinking. Spearheaded service delivery enhancements, achieving significant customer satisfaction improvements. Skilled in accounting and adept at resolving complex issues, ensuring accuracy and efficiency in financial services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Manager
ICICI bank
Chennai
05.2022 - Current
- Company Overview: Presently working as a relationship manager in ICICI bank, Chennai
- Leading the customer experience and made process changes to exceed customer satisfaction goals
- General inquiries on their accounts and aiding with issues that may happen like replacing debit card, check book, FD, RD, PPF,KYC and account related
- Effectively communicate with team members to maintain clearly defined expectations
- Developing rapport with the customer base by handling difficult issues with professionalism
- Facilitated the issuance of ATM and Debit Mastercards, optimizing accuracy and customer satisfaction
- Addressed and resolved customer issues promptly, ensuring a high standard of customer care
- Handled billing inquiries, reconciled accounts and ensure prompt resolution of payments issues, demonstrating strong attention to details and problem-solving skills
- Presently working as a relationship manager in ICICI bank, Chennai
Accountant
Alagappan Thiyagu and associates
05.2021 - 05.2022
- Processing the check -ins and check -outs, verifying billing, creating reservations and processing
- Accountable for accurately balancing all revenue sources and completing daily financial reports
- Recorded financial transactions and reconciled accounts in accounting software to generate financial statements
- Analyzed and visualized financial data to create and deliver presentations reporting financial performance
- Collaborated with clients to address questions, obtain complete documentation and ensure accuracy of accounts, which improved client relationships
Education
M.Com -
Vivekananda College of Arts and Sciences for Women
Tirichengode04.2020
B. Com -
Vivekananda College of Arts and Sciences for Women
Tirichengode04.2018
Skills
- Accounting
- Marketing
- Insurance
- Banking
- Customer relationship management
- Service delivery enhancements
- Issue resolution
- Time management
- Financial services
- Critical thinking
Certification
- Tally ER9 with GST
- Typewriting
- IRDA
Awards
- NPS Master and Ambassador
- State level Hockey Player
Timeline
Relationship Manager
ICICI bank
05.2022 - Current
Accountant
Alagappan Thiyagu and associates
05.2021 - 05.2022
- Tally ER9 with GST
- Typewriting
- IRDA
M.Com -
Vivekananda College of Arts and Sciences for Women
B. Com -
Vivekananda College of Arts and Sciences for Women
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