Karthik .
New Delhi
Summary
Experienced in operations management, leadership, and people support, I specialize in streamlining processes and fostering strong team collaboration. I’m passionate about driving efficiency and helping teams succeed. Outside of work, I channel my creativity into music, sharing reviews that blend my analytical mindset with my love for the art.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert (Operations)
Concentrix
Gurugram
09.2024 - 01.2025
- Managed and tracked a team, initially of 20 members, growing to 40 members.
- Conducted audits of team members' work to ensure accuracy and adherence to processes.
- Provided immediate, constructive feedback to enhance process knowledge and performance.
- Guided the team according to knowledge articles and best practices for efficient work execution.
Advisor
Concentrix
Gurugram
08.2023 - 09.2024
- Resolved customer queries and provided support in updating accounts.
- Assisted customers in every way possible to ensure satisfaction and issue resolution.
Operations Head and IT Recruiter Intern
Shelby Wolf
Chandigarh
08.2022 - 12.2022
- Led the recruitment process, sourcing, and hiring candidates.
- Posted job vacancies and communicated with candidates.
- Hired interns for social media and operations.
- Collaborated with marketing, sales, and service to boost revenue.
Marketing Intern
Hash Guys
Chandigarh
06.2022 - 08.2022
- Assisted in developing event strategies and tactical plans to achieve marketing goals.
- Collaborated with team members to expand marketing channels.
- Contributed to creating mock-ups, email campaigns, and social media content.
- Brainstormed and generated ideas for promotional strategies.
- Designed, organized, and managed marketing campaigns and events.
Education
B. Com Hons -
Chandigarh University
Chandigarh06-2023
Higher Secondry School -
St. Thomas Sr. Sec. School
Pathankot04-2020
Skills
- Communication
- Team management
- Customer support
- Leadership skills
- Operational Management
- Proficient in Excel and PowerPoint
- Performance feedback
- Time management
- Process Improvement
- Process auditing
Timeline
Subject Matter Expert (Operations)
Concentrix
09.2024 - 01.2025
Advisor
Concentrix
08.2023 - 09.2024
Operations Head and IT Recruiter Intern
Shelby Wolf
08.2022 - 12.2022
Marketing Intern
Hash Guys
06.2022 - 08.2022
B. Com Hons -
Chandigarh University
Higher Secondry School -
St. Thomas Sr. Sec. School
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