Sarankumar S
Chennai
Summary
Detail-oriented and proactive professional with over 5 years of experience in financial services and IT operations, specializing in client due diligence (CDD), fraud investigations, and compliance operations. Proven ability to analyze client data, support regulatory requirements (AML/KYC), perform documentation reviews, and resolve complex financial discrepancies. Adept at training and mentoring teams while maintaining high-quality standards and meeting tight deadlines.
Highly knowledgeable Subject Matter Expert with background in managing complex projects, fostering cross-functional collaboration and driving innovation. Possess strong analytical skills, adept at breaking down complex concepts for diverse audiences. Known for improving processes, enhancing team productivity and contributing to business growth. Demonstrated success in leading teams towards the achievement of organizational objectives while maintaining high standards of professionalism and integrity.
Overview
6
6
years of professional experience
Work History
Subject Matter Expert - Financial Operations & Compliance
WIPRO Pvt Ltd
Chennai
12.2024 - Current
- Conducted detailed KYC and CDD reviews on various customer types by verifying documents, identifying beneficial ownership, and validating source of funds.
- Supported sanction screening and adverse media checks on customer accounts using internal tools and global databases.
- Assisted in risk assessment of clients based on geographic exposure, transaction behavior, and business structure.
- Led training programs for new hires on AML/KYC policies and documentation processes; maintained 95% knowledge transfer success rate.
- Engaged with clients to resolve high-priority compliance issues and ensure timely remediation within SLA guidelines.
- Performed quality control on client case reviews to ensure compliance standards and data integrity were met.
- Contributed to fraud detection and investigation processes, reducing turnaround time by 20%.
Senior Associate - KYC Operations
WIPRO Pvt Ltd
Chennai
10.2023 - 12.2024
- Provided expert support in resolving complex KYC and compliance-related cases for new associates.
- Reviewed business case documentation and guided the team through policy interpretation and red flags in customer profiles.
- Communicated client updates and regulatory changes to team members to ensure process alignment.
Associate - Dispute & Chargeback Operations
WIPRO Pvt Ltd
Chennai
10.2022 - 10.2023
- Validated and processed financial disputes, including merchant chargebacks and re-presentment cases.
- Reviewed supporting documents to detect fraudulent activities and ensured compliance with dispute resolution policies.
- Reconciled customer credit accounts and identified inconsistencies across transaction histories.
- Participated in the full dispute lifecycle and supported credit risk mitigation.
Associate - Loan Processing (KYC/Document Verification)
HDFC Sales Ltd
Chennai
09.2021 - 07.2022
- Evaluated and processed loan applications including personal, housing, and credit loans.
- Conducted thorough document verification in alignment with KYC standards and ensured regulatory checklists were met.
- Facilitated disbursal coordination and addressed client document discrepancies.
Associate - Insurance Claims Processing
NTT Data Services
Chennai
05.2019 - 12.2020
- Reviewed and validated insurance claim requests, ensuring documentation met policy standards.
- Communicated with clients to clarify missing or inconsistent data before initiating claim payments.
- Managed cheque disbursal processes and reconciled discrepancies in customer records.
Education
Bachelor of Science - Physics with Computer Applications
St. Joseph's College, University of Madras
Chennai01.2019
Skills
- Client Due Diligence (CDD)
- Know Your Customer (KYC)
- Anti-Money Laundering (AML) Compliance
- Fraud Investigation & Risk Review
- Regulatory Documentation Verification
- Sanctions & Adverse Media Screening
- Training & Quality Assurance
- Process Improvement & Audit Support
- AML/KYC Tools & Databases
- Microsoft Excel & Access
- PAMS
- Touch Bases App
- Internal Quality Dashboards
- CRM Platforms & Ticketing Tools
- Document verification
- Team collaboration
- Effective communication
- Attention to detail
- Strong analytical skills
- Creative solutions
- Deep expertise
- Training and mentoring
- Strategic thinking
- Customer focus
- Innovative mindset
- Organizational development
- Performance management
- Organizational skills
- Problem-solving aptitude
- Teamwork and collaboration
- Quality assurance
- Multitasking capacity
- Excellent communication
- International mobility management
- Interpersonal communication
- Cross-functional team leadership
- Troubleshoot service issues
- Forecasting
Languages
- English, Proficient
- Tamil, Native
Languages
English
Advanced
C1
Tamil
Proficient
C2
Timeline
Subject Matter Expert - Financial Operations & Compliance
WIPRO Pvt Ltd
12.2024 - Current
Senior Associate - KYC Operations
WIPRO Pvt Ltd
10.2023 - 12.2024
Associate - Dispute & Chargeback Operations
WIPRO Pvt Ltd
10.2022 - 10.2023
Associate - Loan Processing (KYC/Document Verification)
HDFC Sales Ltd
09.2021 - 07.2022
Associate - Insurance Claims Processing
NTT Data Services
05.2019 - 12.2020
Bachelor of Science - Physics with Computer Applications
St. Joseph's College, University of Madras