KARTHIK G
Summary
Seeking an opportunity to utilize and enhance my skills by facing the challenges of the industry, thus achieve holistic development and bring best results to my employers and my career. JBOSS 5.0.1 & 5.1.2 Tools used Service Center & Service Manager 7 & 9 ticketing tool, Service Now, MS access, jMAGIC, JIRA, TABLEAU, Control-M agent, Business objects and basic s of UNIX commands
Overview
12
12
years of professional experience
15
15
Certifications
Work History
ITIL
- Solid understanding of ITIL standard methodologies
- Ability to command incident triage bridges ensuring quickest possible mitigation, including incident facilitation, troubleshooting/triaging capabilities and recommendations for incident mitigation
- Publish clear and concise incident communications that provide subscribers with relevant information including business impact and mitigation status
- Facilitate Change Advisory Board meeting(s) to provide visibility / approval for notable change activity
- Manage and coordinate all stages in the release process including planning discussion, communication, implementation coordination, and process adherence
- Capability to partner with application teams on stability opportunities based upon reporting/trending findings as well as operational readiness
- Nowledge Management:
- Create and Maintain Quick Reference Guides, Training documents
- Maintain knowledge document repository for Shell - KMM
- Create and maintain KB Articles
- Subject Matter Expert for our application GLMS
- Create and Maintain process documents - Standard Operating Procedures (SOP), System Maintenance Technical Document (SMTD), Service Catalog, Typology, Incident and Call/Incident Management Guide.
Program Manager
Wipro Technologies
- Work in additional role where acted as a program manager
- Guide the new joiners with their training plans
- Roadmap plan for the new joiners
- Audit & compliance:
- Adhere to audit process for all ITIL procedures
- SOX compliance
- Reporting: - Prepare Weekly SME Report for the applications handled
- Report includes handled tickets, resolved tickets, escalated tickets, highlights, lowlights and action items for a particular application - Prepare weekly and monthly dashboard and share with stakeholders and client
- Does Auditing for entire Upstream International team Central System Administrator:
- Ad hoc Database Scripts Request Using TOAD
- All Weekly and monthly reports
- Release Co-ordination
- Ad hoc Business Clarification
- Data Management
- Maintaining Audit Data
- Access Management OF GLMS
- Configuration details of the servers/databases of each environment
- Maintain Release, oracle register
- Sox Compliance Middleware Support:
- Release Management
- Incident ,Change & Problem Management
- Performance Monitoring
- Configuration Management
- Data Base operation - Import, Export, DB Upgrade
- Jboss Administrator
- Server Administrator
- IIS management
- Lient Interactions:
- Primary responsibility was Application deployment, Test and Transition-to-Support
- Worked closely with client and vendor towards successful deployment of application
- Completed testing activities and reported bugs/defects to vendor for correction
- Attend weekly and monthly T-con calls with Client, Stakeholders, Vendors and other support groups to provide updates and to work towards resolving pending issues
- Interpret business goals and recommends appropriate technical solutions
- Responsible for on-going relationship management with customers
- Interact with customers to coordinate various projects as requested and to represent their technical needs
- At Work Place:
- T, :
- Completed Weblogic Training provided by Wipro
- Completed Middleware Training for Middleware Support Team, which includes Server release, deployment, DB refresh, hot fixes, and patches
- Promoted as Shift Lead, providing support to Team Members and managing team and customer issues during my shift timings
- Received FIMC for my continuous efforts and ability to resolve technical issues
- Have Received 250 $ from my client for my efforts in JBOSS migration
IBM India Pvt Ltd, Fidelity Investments
- Have been awarded as Gem of Shell for 2 times in the year 2014 and 1 time in Q1 of 2015
- Have been recognized with Orion Award(Emminence Excellency award) for my contribution toward the project Growth
- Received total of 475 Blue points for my efforts till date
- At, :
- Have received on the SPOT award for handling major incidents and publishing knowledge documents
Principal System Engineer
Fidelity Investments
05.2016 - Current
- Environment: MS access, Toad, MS office 2010, Microsoft Professional Outlook 2010, Cloud Server, Service Manager 9 and Service Now,ITIL, jMAGIC tool (for incident and problem management),JIRA tool(KANBAN),AGILE process
- Roles & Responsibilities:
- Perations Management:
- Supervise operational issues
- Handle escalated issues
- Provides technical guidance to less-experienced staff members
- Encourage team members to be innovative
- Provide task direction/delegation to achieve project and team goals
- Influence and negotiates with other work teams
- Contribute to strategic vision at the departmental and/or organization level
- Communicate department and project strategies to team members
- Communicate project strategy and deliver regular status updates to project team and management
- Identify, evaluate and recommend improvements to group processes and technology solutions (i.e
- Monitoring standards, change/problem management)
- Regularly communicates with leadership team on issues and trends within the team
- Work with team members to define career development plans, assess the alignment goals, and ensure resources are available
- Facilitate application transition & maintenance support
- Ever greening support process
- Participate in disciplinary processes and manage performance improvement plans as necessary
- Do Ticket Auditing for entire Upstream International team
Tech Support Analyst
IBM India Pvt Ltd
Bangalore
01.2014 - 05.2016
- Shell Exploration and Production International, Environment: Windows Server 2003, Windows Server 2008 R2, Oracle 11g, IIS 6.0 & 7.0&8.0,Toad, MS office 2010, Microsoft Professional Outlook 2010, Cloud Server, Service Manager 7 & 9.
Tech Support Analyst
Wipro Technologies, Blvd
Bangalore
10.2009 - 12.2013
- Shell Exploration and Production International, MS Project 2000, MS Office 2007, Citrix Program Neighbourhood, IIS 6.0 & 7.0, Oracle 9i & 10g & 11g, SQL Server, ODBC, Peregrine Service Center, VMware, Toad 10.5
Education
MS - Software Engineering
BITS Pilani
BSc - Comp Sci
Loyola College
10th - undefined
SBMHS
Skills
Operating SystemsWindows 95, 98, 2000, XP, Vista,7,8 2003 Server ,2008 Server & 2012 Server, UNIXLanguages / ScriptsC, C, HTML, VBScriptDatabaseOracle 9i, 10g,11g,12 cOther ApplicationsMS Office,Sql Developer, TOADITIL Process ManagementIncident Management, Problem Management, Change Management, Knowledge Management, Release Management, Configuration Management, Event ManagementMicrosoft TechnologiesIIS 60,70,80Web services
Certification
ITIL V3 Foundation Certified, Intermediate of SO, ST
Timeline
Principal System Engineer
Fidelity Investments
05.2016 - Current
Tech Support Analyst
IBM India Pvt Ltd
01.2014 - 05.2016
Tech Support Analyst
Wipro Technologies, Blvd
10.2009 - 12.2013
ITIL
Program Manager
Wipro Technologies
IBM India Pvt Ltd, Fidelity Investments
MS - Software Engineering
BITS Pilani
BSc - Comp Sci
Loyola College
10th - undefined
SBMHS