Work History
Education
Skills
Timeline
Generic

Karthik Jayaraman

IT
CHENNAI

Work History

Technical Architect – APM (Observability Engineer)

HCL Technologies Ltd
  • Customer: State Farm, US.
  • Description The application SCOM-SharePoint, SCOM-SQL, SCCM logs are completely migrating to the Dynatrace Grail Logging. The Dynatrace setup that exists is not serving the right purpose in monitoring the application effectively. StateFarm intends to deploy and configure Dynatrace monitoring solution for SCOM-SharePoint, SCOM SQL, SCCM logs into Dynatrace Grail logs.
  • Tools: Dynatrace Oneagent, Splunk,SCOM
  • Primary areas of responsibilities:
  • Responsible for the Application SCOM migration into Dynatrace Grail logging.
  • Worked on EKS, AWS services CloudWatch, lambda logs ingestion into Dynatrace grail.
  • Created Dashboard and custom metrics for the application team based on their business needs.
  • Created custom alerts and migrated the existing SCOM SharePoint, SCOM-SQL alerts into Dynatrace Grail for the application team.
  • Review the DQL application team query and provide suggestions on good practices on how to use DQL for cost-efficiency.
  • Walkthrough the status to the application team and the product owner at a biweekly status meeting
  • Infrastructure monitoring and full stack monitoring of all the environment
  • Dashboards to check on the overall health of applications and schedule them as reports
  • Daily Monitoring of the applications to proactively alert in case of any critical issues or slowness
  • Provide best practice and recommendations for proactive alerting & incident management and make sure they are implemented.
  • Custom alerts for checking the slowness of applications have been created. Thresholds for slowness have been finalized after analyzing historical production baseline data of the application
  • POC : Involved on Workflow automation and Open pipeline for large scale data ingestion and transformation.

Senior Consultant – Observability Engineer

Kmccorp Ltd
  • Customer: Marriott, US.
  • Description The application Splunk logs are completely migrating to the Dynatrace Grail Logging. The Dynatrace setup that exists is not serving the right purpose in monitoring the application effectively. Marriott intends to deploy and configure Dynatrace monitoring solution for Splunk logs into Dynatrace Grail logs and the full stack monitoring set up for the entire Marriott (MGP) applications for their AWS cloud technologies.
  • Tools: Dynatrace Oneagent, Splunk
  • Primary areas of responsibilities:
  • Responsible for the Application Splunk logs migration into Dynatrace Grail logging.
  • Creating a validation notebook to compare the Splunk logs and the Grail logs after log ingestion.
  • Worked on EKS, AWS services CloudWatch, lambda logs ingestion into Dynatrace grail.
  • Created Dashboard and custom metrics for the application team based on their business needs.
  • Created custom alerts and migrated the existing Splunk alerts into Dynatrace Grail for the application team.
  • Review the DQL application team query and provide suggestions on good practices on how to use DQL for cost-efficiency.
  • Walkthrough the status to the application team and the product owner at a biweekly status meeting
  • Infrastructure monitoring and full stack monitoring of all the environment
  • Dashboards to check on the overall health of applications and schedule them as reports
  • Daily Monitoring of the applications to proactively alert in case of any critical issues or slowness
  • Provide best practice and recommendations for proactive alerting & incident management and make sure they are implemented.
  • Custom alerts for checking the slowness of applications have been created. Thresholds for slowness have been finalized after analyzing historical production baseline data of the application

Specialist Datacenter Services

Coforge Limited
  • Customer: Millennial Specialty Insurance
  • Description: The Dynatrace setup that exists is not serving the right purpose in monitoring the application effectively.MSI intends to deploy and configure Dynatrace monitoring solution for their existing Azure and AWS cloud environment setup.
  • Tools: Dynatrace Oneagent
  • Primary areas of responsibilities:
  • Improve the consistency of application monitoring by categorizing the alerts that have already been set up into critical and non-critical for their production environment.
  • Tune up the inappropriate thresholds for the critical alerts that have been set up in Dynatrace
  • Infrastructure monitoring and full stack monitoring of all the environment
  • Dashboards to check on the overall health of applications and schedule them as reports
  • Daily Monitoring of the applications to proactively alert in case of any critical issues or slowness
  • Provide best practice and recommendations for proactive alerting & incident management and make sure they are implemented.
  • Custom alerts for checking the slowness of applications have been created. Thresholds for slowness have been finalized after analyzing historical production baseline data of the application
  • Support for Dynatrace oneagent extension installation in azure and configuration and instrumentation of app services for full stack monitoring

Senior Consultant

Wipro Technology Limited
  • Customer: North Western Mutual
  • Description:
  • The Dynatrace setup that exists is not serving the right purpose in monitoring the application effectively.
  • - False alert flooding
  • - Proactive alerts missing: which could cause a potential performance impact and system outage
  • Efficiently use Dynatrace in monitoring the application and preventing outages.
  • - providing Root Cause Analysis for the infrastructure level critical alerts like Memory/CPU/Garbage Collection, application slowness, failures & long-running calls.
  • Tools: Dynatrace Oneagent
  • Primary areas of responsibilities:
  • Improve the consistency of application monitoring by categorizing the alerts that have already been set up into critical and non-critical for their production environment.
  • Tune up the inappropriate thresholds for the critical alerts that have been set up in Dynatrace
  • Build up the Dynatrace architecture with active gates
  • Creation of Custom Measures, Business Transactions for value add to application monitoring
  • Dashboards to check on the overall health of applications and schedule them as reports
  • Daily Monitoring of the applications to proactively alert in case of any critical issues or slowness
  • Provide best practice and recommendations for proactive alerting & incident management and make sure they are implemented.
  • Custom alerts for checking the slowness of applications have been created. Thresholds for slowness have been finalized after analyzing historical production baseline data of the application

Technical Consultant

Master Card
  • Description:
  • Mastercard prepaid management used Dynatrace OneAgent to monitor the Application server, Webserver and Synthetic monitoring. Will be having a call with the application team to discuss the exact requirement and will provide the instructions to monitor the server. For webserver monitoring, provide the JavaScript tag to be added for monitoring. Also involved in doing the scripts for synthetic monitoring and creating the alerts and dashboards according to the business and user needs.
  • Tools: Dynatrace One Agent
  • Primary areas of responsibility:
  • Used the SAAS environment for onboarding the agents.
  • Having knowledge of Dynatrace Managed environment setup.
  • The SAAS environment was built in both the lower and production region.
  • Handled client calls to gather requirements for onboarding applications.
  • Integrated OneAgent with SAML Authentication
  • Involved in solving any issues that occur at the deployment of JAVA and .Net agents.
  • Involved in creating the alerts and dashboards for the application.
  • Involved in integrating OneAgent with ServiceNow such that tickets are created when health rules are violated
  • The reports are scheduled to be sent to the application team as needed.
  • Had a call with the team to explain about the end-to-end usage of One Agent.
  • The reports scheduled helped in analyzing any performance issue in the application.
  • Completed the deployment at the given target time and will proceed to the next
  • Deployment and make sure all the alerts, dashboard and knowledge about the tool is properly provided.

Senior Consultant

Vupico India LLP
  • Customer: Nissan Motor Co., Ltd (NML)
  • Description:
  • The effort is to instrument an enterprise wide Dynatrace stack of agents on 4000 applications at Nissan Motor Ltd. It also provides visibility into the behavior and performance of business applications throughout the application lifecycle, as well as visibility into production usage.
  • Tools: Dynatrace OneAgent
  • Primary areas of responsibilities
  • Installed and deployed Dynatrace platform across QA and Dev as a working model to run load tests
  • In order to instrument all applications, a phased approach of mass rollout by line of business has been done to instrument all the JVMs across the organization.
  • After several monitoring on performance for the lower environments of the implemented the same in prod
  • Was responsible for deriving the capacity model based on the scalability of collector and server setup
  • Handled various clients’ calls to gather requirements for on – boarding applications and integrate them across Line of Business.
  • Configuring and instrumenting various applications on different platforms (UNIX, WINDOWS, and Cloud).
  • In addition, on any technology like .Net, Java, Web Sphere, Web logic, Webserver, ColdFusion has been done
  • Installing Agents on application servers and instrumenting the processes and services for monitoring.
  • Instruments the agents to connect with Dynatrace servers, create dashboards, set up alerts for critical performance measures and even customized alerts are made.
  • Creation of Measures, Business Transactions and Custom Instrumentation
  • Walk through the application teams on the usage of Dynatrace Client, dashboard, performance measures captured for the applications.
  • Handle all End-to-End process i.e. from the requirements gathering until the walkthrough of applications and provide postproduction monitoring of applications

Module Lead

Wipro Technologies Ltd
  • Client: Standard Bank of South Africa – Credit Cards
  • Description:
  • In SBSA they are two portfolios Credit and ATM. My role is on Credit application. My responsibilities are in five applications like EDAS (Event Delivery Action System), NAS Origination, CDDS (Credit Direct Delivery System), CAPS (Credit Application Processing System), and DA & SEM.CDDS is an event driven application and it is accessed from Credit Centers and also from Branches. It is a part of Branch Delivery System (BDS) and based on the events fed by the Branch Delivery System to CDDS, CDDS provides information to BDS.
  • Responsibilities:
  • Preparation of SMTD Document.
  • Primary application owner for the batch applications in the Credit Portfolio.
  • Second Call Batch Support for the incidents (24
  • 7 Support)
  • Timely escalation to the Third call support
  • Requirement gathering, gap analysis, Code promotion & Code changes activities.
  • Giving KT to offshore.
  • Analyzing the Batch Abends and Fixing.
  • Supporting online issue in Credit applications.
  • Communication with clients.
  • Coordinating offshore team.
  • Environment: Mainframe

Asst System Engineer

Tata Consultancy Services
  • Client: Citi Cards - IBS
  • Description: In Citi Card testing they are two types of application namely FDR, & IBS. FDR – First Data Resource is a third-party application tool and the main product of FDR are RPL (Retail Private Limited) & Co-Brand Product.
  • IBS – Integrated bank card system application – The Mainframe application owned by Citi cards are together called IBS. In IBS they are different types of modules namely Authorization, Promo, statements, Collections. My role is on statements.
  • Responsibilities
  • Preparation of approach Document.
  • Keying the required analysis.
  • Preparation of test case.
  • Preparation of Test Script.
  • Peer review.
  • UAT
  • Implementation.
  • Communication with clients.
  • Sending the reports to onsite-coordinator
  • Environment: Mainframe

Education

Bachelor - Electronics and Instrumentation Engineering

Bharathidasan University
Trichy

Skills

Recruiting, training and monitoring the performance of resources to ensure efficiency in operations and meeting the individual & group target

Timeline

Technical Architect – APM (Observability Engineer)

HCL Technologies Ltd

Senior Consultant – Observability Engineer

Kmccorp Ltd

Specialist Datacenter Services

Coforge Limited

Senior Consultant

Wipro Technology Limited

Technical Consultant

Master Card

Senior Consultant

Vupico India LLP

Module Lead

Wipro Technologies Ltd

Asst System Engineer

Tata Consultancy Services

Bachelor - Electronics and Instrumentation Engineering

Bharathidasan University

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