Karthik M
AR Caller
Bengaluru
Summary
Skilled AR caller with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Entrepreneur
Om Namah Shivay Carpenter Works
Bengaluru
02.2019 - 11.2022
- Mapped income generating strategies to grow revenue.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Devised processes to boost long-term business success and increase profit levels.
AR Caller
Availity Fore Support Services Pvt Ltd
Bengaluru
06.2016 - 09.2018
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
Entrepreneur
V3 Holidays
Bengaluru
03.2012 - 02.2016
- Determined business plan, mission statement, and vision.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
SSLC -
05.2005 - 04.2006
Pre-university - B.com
05.2006 - 04.2008
Skills
History research
Call center experience
Scripted responses
Persuasion techniques
Issue investigation
Codes reviewing
Accurate payment posting
Good Telephone Etiquette
Cultural Awareness
Data Entry
Planning and Coordination
Flexible and Adaptable
Timeline
Entrepreneur - Om Namah Shivay Carpenter Works
02.2019 - 11.2022
AR Caller - Availity Fore Support Services Pvt Ltd
06.2016 - 09.2018
Entrepreneur - V3 Holidays
03.2012 - 02.2016
St. Joseph's Evening PU College - Pre-university, B.com
05.2006 - 04.2008
Maria Niketan High School - SSLC,
05.2005 - 04.2006