Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karthik Munusamy

Karthik Munusamy

Chennai

Summary

Dynamic professional with a proven track record at Computer Age Management Services Limited, excelling in operational efficiency and team development. Adept at process improvement and staff training, I leverage strong interpersonal communication skills to enhance customer service and drive team motivation, ensuring compliance and seamless operations in fast-paced environments. Diligent and ambitious deputy manager with several years of industry experience. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Deputy Manager - Depository Operation

Computer Age Management Services Limited (CAMS)
07.2017 - Current
  • Directed daily operational activities, delegating tasks to maximize team efficiency.
  • Verified, punched, and captured instructions from Beneficiary Owners using back office systems and CDSL/NSDL.
  • Issued Delivery Instruction Slip books according to requisition slips for both new and existing clients.
  • Recorded transactions in registers while addressing lost slip issues effectively.
  • Validated share certificates with DRFs for seamless processing to RTA.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Provided guidance and support to team members to help them achieve goals.
  • Maintained records of all operational activities for future reference.
  • Provided necessary technical assistance and advice to subordinates when needed.
  • Created processes for handling customer complaints effectively.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted through KYC verifications across individual and non-individual clients.
  • Facilitated modifications in client accounts including address changes and nominee banking details.
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Coordinated with other departments to ensure smooth functioning of activities.

Senior Officer

Standard Chartered Bank (Scope International Pvt. Ltd.)
07.2012 - 01.2017
  • Checking customer pledge records with our database and matching with NSDL by doing reconciliation process.
  • Checking customers CIBIL/DEDUP/NORKOM along with his eligibility to analyse whether we can give overdraft facility or not.
  • Checking of Credit and Product approvals is that correctly approved or not.
  • Analyzing the applications given by the customer for a/c opening.
  • Maintaining records in month / year type wise.(MIS preparation).
  • Finishing the work within TAT.
  • FAS (Finance Against Securities) related activities like account opening, limit uploading and rate of interest providing to the customers.
  • Initiate lien marked against mutual fund with AMC also removal for the same.
  • Handling Fixed Deposit process like creating, amendment, closing and upliftment for the country India.
  • Handling refund pay order for closed accounts and having it checked and dispatched.

Education

Master of Commerce -

Madras University
CHENNAI
05-2019

Bachelor of Commerce -

Shree Chandra Prabhu Jain College
CHENNAI
05-2011

Skills

  • Interpersonal Communication Skills
  • Motivated Attitude
  • Friendly and Outgoing Attitude
  • Excellent Work Ethic
  • Honesty and Integrity
  • Excellent Customer Service Skills
  • Teamwork Skills
  • Process improvement
  • Staff training and development
  • Team motivation

Certification

  • NISM - VI
  • SEBI_investor Certificate
  • Municipal Bonds
  • Online Dispute Resolution

Timeline

Deputy Manager - Depository Operation

Computer Age Management Services Limited (CAMS)
07.2017 - Current

Senior Officer

Standard Chartered Bank (Scope International Pvt. Ltd.)
07.2012 - 01.2017

Master of Commerce -

Madras University

Bachelor of Commerce -

Shree Chandra Prabhu Jain College

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Karthik Munusamy