Karthik Nair

• Identified opportunities for improvement within existing processes.
• Identified areas of improvement for increased productivity or cost savings initiatives.
• Oversaw the maintenance of all equipment used in the store's operations.
• Implemented marketing campaigns to increase brand visibility and attract new customers.
• Resolved customer complaints in a timely manner while maintaining a positive attitude.
• Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
• Created a unique shopping experience for customers by providing personalized service.

Directed operations across 14 Apple Authorized Retailers and 17 Apple Authorized Resellers.

Managed budgeting, auditing, and reporting to ensure financial accuracy.

Organized staff training programs to enhance customer service and consultative sales skills.

Implemented company-wide policies to optimize performance and ensure compliance with standards.

• Updated POS system with new products and promotional offers.
• Maintained accurate records of employee performance reviews.
• Developed strategies to maximize sales and profitability.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Established customer service standards and monitored staff compliance.

Oversaw store operations, prioritizing customer satisfaction and efficient staff management.

Established and nurtured customer relationships to enhance brand experience and service quality.

Managed daily sales recording, reporting, and profitability analysis to drive financial performance.

• Advised customers on product features and benefits to facilitate informed purchasing decisions.
• Assisted customers in selecting suitable products based on individual needs.
• Analyzed customer feedback to pinpoint areas for enhancement in product offerings.