karthik narayanan.s
Technical support Engineer
Chennai
Summary
Having 5 years experience in automobile Dept. & 1+ year experience in Medical billing as Associate Executive. I am looking for good position and having good communication skills and waiting for excellent opportunity and willing to explore more in new domain projects.
Overview
7
7
years of professional experience
1
1
Language
Work History
Technical Support Engineer McAfee Associate Execut
Sutherland Global Services Pvt.ltd Chennai
11.2023 - Current
- Mcafee technical support engineer
- Handling chats and international out bound calls
- UK/US process
- Supporting customers in any assistance 24/7
- Assisting customers with remote assistance for better resolution
- Facing Multiple scenarios on daily basis
- Achieving targets on daily basis
- Being patience with customer at any situation
Associate Executive
Alltres Buisness Solutions Pvt.ltd
09.2022 - 05.2023
- Handling multiple insurance calls
- Handling patient calls
- sending of Appeals
- submission of rejected claims
- communicated with patients and insurance companies
- followed up on submitted claims and tracked unpaid claims and checking 100%claims are submitted correctly
- Handled medical billing software such as Advance MD, practice suite
- answer and resolve patient billing inquiries via incoming are outgoing patient phone phone calls
- Verify and update patient Demographics
- sending of medical records to patient. receive escalated patient calls from team members and resolve the issues appropriately. payment for patients for outstanding balance thru payment link solving patient Enquiries thru Email...
Junior Engineer
Hyundai Motors India Pvt.ltd
09.2017 - 12.2021
- Anti lock breaking system assembly
- Assembling cars
- Junior Engineer
- Handling multiple tasks
Education
MBA - Human Resources Management
SRM Institute of Science And Technology
Chennai, India 04.2001 -
Bachelor of Science - BSC (CS)
Alagappa University
Karaikudi, India 04.2001 -
High School Diploma -
Hindustan Institute of Technology & Science.
Chennai, India 04.2001 -
Skills
Studied the Overview & Functionalities of Java @ Qupits Tech Solutions
VOLUNTEERING EXPERIENCE- Member in Public Works Department for our Locality, whereby we have involved in Lake cleaning Activity
HONOR AWARDS- As a best performer in the Production Control for the year 2018 - 2019, They have rewarded me with a Best Performer Award for the year with Cash Prize
Timeline
Technical Support Engineer McAfee Associate Execut
Sutherland Global Services Pvt.ltd Chennai
11.2023 - Current
Associate Executive
Alltres Buisness Solutions Pvt.ltd
09.2022 - 05.2023
Junior Engineer
Hyundai Motors India Pvt.ltd
09.2017 - 12.2021
MBA - Human Resources Management
SRM Institute of Science And Technology
04.2001 -
Bachelor of Science - BSC (CS)
Alagappa University
04.2001 -
High School Diploma -
Hindustan Institute of Technology & Science.
04.2001 -