Karthik Natarajan

Stakeholder Management:

Key Focus: Aligning diverse interests across business, technology, and operations.

Automation Scoping and Planning:

Key focus: Identifying high-impact areas for automation across workflows in the current platform, and implementing the best practices and automation workflows using Python scripts on the new platform.

1. Collaborate with the SRE and Data teams to pinpoint repetitive, error-prone tasks.

2. Prioritize based on ROI, feasibility, and scalability.

3. Build a phased roadmap; start with low-hanging fruit, then scale.

Coordination with Data and AI Teams:

Key Focus: Ensuring data pipelines and AI models align with platform goals.

1. Define clear interfaces between platform services and AI capabilities.

2. Encourage shared ownership of data quality and governance.

3. Use joint planning sessions to align sprint goals and dependencies.

4. Led strategic initiatives to enhance operational efficiencies across departments.

5. Identified opportunities for improvement in processes, procedures, systems and services.

• Managing Corporate Data Lake projects as an SRE Manager, analyzing the data ingestion failures in the on-premise and Azure Data Lake, proactive problem management, and automation to help the team reduce the number of issues and maintain data availability for AI and other applications.

Key Focus: Maintaining uptime, performance, and incident response.

1. Integrate SREs into planning cycles to bake reliability into design.

2. Use SLIs/SLOs to guide prioritization and track service health.

3. Encourage blameless postmortems to foster a culture of learning.

• Previously, as a Portfolio Manager, I ensured the project health, risk, finance, and delivery using Agile SAFe methodology.
• Managed project timelines and resources to ensure on-time completion of deliverables.

• # Project Management using Agile SAFe including tracking tasks/stories and managing End to End Project Delivery using MS Project and reporting for a leading Market Analytics firm in US.
• # Compliance to project delivery schedules and other SLA parameters as per ITIL best practices.
• # Regular interaction with clients for collating / evaluating requirements to align with project deliverable.
• # Enhanced client satisfaction by effectively resolving issues and rendering superior quality service.
• # Driving Major Incidents and provide technical assistance for faster resolution.
• # Optimize resource utilization and implement automation processes for enhancing operational efficiency and alerts optimization.
• # Evaluate team performance & rendered productivity enhancement feedback.
• # Organized training sessions for team members based on identified training needs.
• # Provide status updates to clients using detailed reports / presentations to enable effective decision making.

• Project Management using MS Project, Critical path and Slippages impacting Timelines and Milestones, highlighting the same to leadership and coordinating with stake holders.

• People Management, ITIL Process implementation and Continual Service Improvements, Cloud Operations.