KARTHIK P.R

Monitor server stability and proactively resolve system issues (Apache, MySQL, etc.)
• Troubleshoot and manage service-impacting incidents
• Escalate critical events and coordinate resolutions
• Handle disk failures, RAID alerts, and filesystem integrity checks
• Manage JetBackup tasks and ensure data integrity
• Document incidents, maintain playbooks, and investigate SLA breaches
• Collaborate with support teams to resolve customer-impacting issues
• Mentor and train team members, optimizing monitoring check

• Company Overview: Worked as Senior System Administrator for a web hosting service provider called Newfold Digital (formerly Endurance International Group [EIG])
• Proactively maintain a 24x7x365 uptime service
• Providing Support to end users on ticket basis (JIRA, Service now, Big Panda, Confluence, Salesforce)
• Supporting L1, L2 and L3 support members in resolving issues
• Perform routine system maintenance and resolve server-side issues as they arise
• Fault finding, analysis and logging information for reporting of performance exceptions
• Review error logs and reported errors and seek out solutions
• Manage, coordinate, and implement software upgrades, patches, hotfixes on server's farm wide
• Monitor system performance to prevent slowdowns and crashes
• Examine daily traffic logs and reports or receive direct reports from front line support
• Performing FSCK on partitions
• Resolving RAID issues both Hardware and software
• Swapping faulty drives, BBU's & DIMM's
• Installing grub, monitor rebuilds
• Worked as Senior System Administrator for a web hosting service provider called Newfold Digital (formerly Endurance International Group [EIG])

• Installation, maintaining and attending day-to-day user's problem calls
• Maintenance of windows networking and LAN
• Remote troubleshooting
• Install, Configure & maintain e-mail clients
• Troubleshooting of operating systems (Windows XP, vista, Windows 7.)
• File and printer sharing services
• Resolving Internet related issues of the users
• Windows updates