KARTHIK R
Senior Executive
Bengaluru
Summary
Encouraging manager and analytical problem-solver with talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Dedicated to applying training, monitoring and morale-building abilities to enhance partner engagement and boost performance.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Executive
Wipro Limited
Bengaluru
03.2018 - Current
- Resolved issues and recommended actions based on production and compliance reports.
- Spearheaded cross-functional initiatives across departments to achieve business goals.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Identify opportunities to improve business process flow and productivity.
- Established great working relationships across multiple teams (Sales, Engineering, Product Configuration, Pricing, Invoicing, Marketing, Business Groups) and recognized by partners with great feedback.
Digital Interaction Specialist
[24]7.ai
Bengaluru
05.2016 - 12.2017
- Actively listen to customer requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed team communications and information for meetings.
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving issues.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conducted research, gathered information from multiple sources and presented results.
System Analyst
Every Web Works
Coimbatore
06.2014 - 05.2016
- Planned computer systems using information engineering and structured analysis.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Install system updates to address vulnerabilities and reduce security issues.
- Organized system operating procedures to strengthen controls.
Education
B.E - Computer Science & Engineering
Anna University (RVS College of Engg & Tech)
Coimbatore 06.2011 - 04.2014
Skills
Program oversight
Procedure implementation
Operational management
Project Management
Cross Functional Teams Collaboration
Stakeholders Management
Scrum Master
Customer Relations
Power BI
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
08-2021
Senior Executive
Wipro Limited
03.2018 - Current
Digital Interaction Specialist
[24]7.ai
05.2016 - 12.2017
System Analyst
Every Web Works
06.2014 - 05.2016
B.E - Computer Science & Engineering
Anna University (RVS College of Engg & Tech)
06.2011 - 04.2014