Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KARTHIK R

Senior Executive
Bengaluru

Summary

Encouraging manager and analytical problem-solver with talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Dedicated to applying training, monitoring and morale-building abilities to enhance partner engagement and boost performance.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Senior Executive

Wipro Limited
Bengaluru
03.2018 - Current
  • Resolved issues and recommended actions based on production and compliance reports.
  • Spearheaded cross-functional initiatives across departments to achieve business goals.
  • Identified issues with production, workforce and material sourcing and implemented successful solutions.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Identify opportunities to improve business process flow and productivity.
  • Established great working relationships across multiple teams (Sales, Engineering, Product Configuration, Pricing, Invoicing, Marketing, Business Groups) and recognized by partners with great feedback.

Digital Interaction Specialist

[24]7.ai
Bengaluru
05.2016 - 12.2017
  • Actively listen to customer requests, confirming full understanding before addressing concerns.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed team communications and information for meetings.
  • Improved operations through consistent hard work and dedication.
  • Increased customer satisfaction by resolving issues.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Conducted research, gathered information from multiple sources and presented results.

System Analyst

Every Web Works
Coimbatore
06.2014 - 05.2016
  • Planned computer systems using information engineering and structured analysis.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Install system updates to address vulnerabilities and reduce security issues.
  • Organized system operating procedures to strengthen controls.

Education

B.E - Computer Science & Engineering

Anna University (RVS College of Engg & Tech)
Coimbatore
06.2011 - 04.2014

Skills

    Program oversight

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Certification

Certified Scrum Master

Timeline

Certified Scrum Master

08-2021

Senior Executive

Wipro Limited
03.2018 - Current

Digital Interaction Specialist

[24]7.ai
05.2016 - 12.2017

System Analyst

Every Web Works
06.2014 - 05.2016

B.E - Computer Science & Engineering

Anna University (RVS College of Engg & Tech)
06.2011 - 04.2014

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KARTHIK RSenior Executive