Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanshika Sharma

Delhi

Summary

Skilled at sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and client assistance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Executive

Indiamart Intermesh Ltd
03.2023 - Current
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Streamlined operations to maximize business efficiency and profits.
  • Established and directed successful programs focused on sales and customer retention.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Assisted call-in customers with questions and orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Engaged with customers to determine needs and present appropriate resolutions.
  • Worked collaboratively with customer service, sales and development teams to resolve complaints and drive experience management.

Executive

Indiamart Intermesh Ltd
01.2022 - 02.2023
  • Identified trends and assessed opportunities to improve processes and execution.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Education

MBA - Marketing And HR

Rajiv Academy For Technology And Management
Mathura
07.2022

B. Com - Commerce

BSA College
Mathura
07.2019

Skills

Performance Improvement

Procedure Implementation

Operations oversight

Program oversight

Business administration

Mail Handling

Operation management

Business Development

Technical Support

Client retention

Sales

Relationship Building

Customer Engagement

Certification

Fundamentals of Digital Marketing

Timeline

Senior Executive

Indiamart Intermesh Ltd
03.2023 - Current

Executive

Indiamart Intermesh Ltd
01.2022 - 02.2023

MBA - Marketing And HR

Rajiv Academy For Technology And Management

B. Com - Commerce

BSA College

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Vanshika Sharma