Karthik Rajan
Bangalore ,India
Summary
Dynamic professional with extensive expertise in leadership, conflict management, and supply chain management. Demonstrates exceptional presentation skills and proficiency in PowerPoint and Excel, coupled with a strong capability in data analysis. Adept at problem management and effective delegation, with proven supervisory expertise and recruitment acumen. Committed to enhancing customer service through strategic training and development initiatives.
Overview
2026
2026
years of professional experience
4029
4029
years of post-secondary education
Work history
Assistant Manager
Concentrix
Bengaluru
01 2019 - 07.2025
- Handled chat, email, and phone support for three and a half years, including one year in escalation management.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Assisted in recruitment process to build an effective workforce.
- Provided support to manager during audits, ensuring accurate reports.
- Led a team for three years, overseeing email, chat, and phone support operations.
- Upskilled agents, achieving a 30% increase in promotions within the organisation.
- Consistently achieved an NPS score above 85% for six months with less than 120 days' tenure employees.
- Ensured compliance with client SLAs, meeting quality thresholds on a daily, weekly, and monthly basis.
- Drove process improvements to enhance value delivered to clients.
- Conducted root cause analysis on errors or escalations as necessary.
- Communicated proactively regarding deliverable status to stakeholders.
Education
10th - English
JGRV matriculation school
Diploma - Mechanical
Sri Jayachamarajendra (Government) Polytechnic
B.Com (Pursuing) - General
Bangalore university
Skills
- Presentation Skills
- Leadership Skills
- Conflict Management
- PowerPoint
- Excel Sheet
- Problem Management
- Data analysis capability
- Effective delegator
- Supervisory expertise
- Leadership proficiency
- Recruitment and hiring practices
- Supply chain management
- Customer Service
- Training and Development
Accomplishments
- Achieved the 'Best Team Lead' award 7 times in the last 2 years, demonstrating strong leadership skills and team performance.
- Successfully upskilled agents, resulting in a 30% increase in promotions to higher roles within the organization.
- Consistently topped the NPS for 6 months, maintaining a score above 85%, with less than 120 days of tenure employees.
Languages
Hindi
Beginner
Tamil
Beginner
Kannada
Beginner
English
Beginner
Personal Information
Education
In Progress
Hobby
- Singing
- Guitarist
- Travelling
Languages
6,6,6,6
Timeline
Assistant Manager
Concentrix
01 2019 - 07.2025
10th - English
JGRV matriculation school
Diploma - Mechanical
Sri Jayachamarajendra (Government) Polytechnic
B.Com (Pursuing) - General
Bangalore university
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