Karthik S
Team leader
Bengaluru
Summary
Dynamic leader with a proven track record at Razorpay / Ezetap, enhancing team productivity and individual performance through effective supervision and targeted coaching. Excelled in team building and work planning, significantly improving customer satisfaction and operational efficiency. Skilled in issue resolution and fostering teamwork, consistently achieving goals with innovative strategies.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Team Leader
Razorpay / Ezetap ( Wings )
01.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Senior Executive
Hinduja Global Solutions (First Data / ICICI Bank)
06.2019 - 07.2020
- Conduct outbound calls to potential customers to promote and sell our products or services.
- Effectively explain product features and benefits answer customer questions, and address objections to close sales.
- Build and maintain strong relationships with customers ensuring their satisfaction and resolving any issues or concerns.
Senior Executive
Razorpay / Ezetap ( Wings )
12.2016 - 05.2019
Assistant Manager
Jubilant Food Works (Domino’s Pizza)
08.2013 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Shift Manager
Hard Castle Restaurant Pvt Ltd (McDonald's)
06.2011 - 07.2013
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Bachelor of Commerce - Accounting And Finance
Govt College Jalahalli
Bangalore University 04.2001 -
Class X (S.S.LC.) -
Govt High School Jalahalli
Karnataka State Board 04.2001 -
Bangalore Pre University Board -
Govt PU College
Jalahalli, Bangalore 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team building
Issue resolution
Timeline
Team Leader
Razorpay / Ezetap ( Wings )
01.2022 - Current
Senior Executive
Hinduja Global Solutions (First Data / ICICI Bank)
06.2019 - 07.2020
Senior Executive
Razorpay / Ezetap ( Wings )
12.2016 - 05.2019
Assistant Manager
Jubilant Food Works (Domino’s Pizza)
08.2013 - 07.2015
Shift Manager
Hard Castle Restaurant Pvt Ltd (McDonald's)
06.2011 - 07.2013
Bachelor of Commerce - Accounting And Finance
Govt College Jalahalli
04.2001 -
Class X (S.S.LC.) -
Govt High School Jalahalli
04.2001 -
Bangalore Pre University Board -
Govt PU College
04.2001 -