Karthik Talari
Hyderabad
Summary
Adept at project recovery and stakeholder management, I spearheaded diverse teams at Centra Hub Pvt. Ltd., driving program success through strategic business analysis and robust project governance. My leadership ensured project deliverables met quality standards, enhancing customer satisfaction and operational efficiency. Skilled in both technical consultation and program management, I excel in fast-paced environments, consistently achieving objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Implementation Team Lead
Centra Hub Pvt. Ltd.
Hyderabad
09.2024 - Current
- Conducted project kick-off meetings to ensure all stakeholders understood the scope of work and timeline.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified project needs by reviewing project objectives and schedules.
- Developed detailed project plans, including tasks, dependencies, milestones, and resource requirements.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Tracked progress against key deliverables and communicated any risks or issues to senior management.
Sr. Implementation Consultant
Centra Hub Pvt. Ltd.
Hyderabad
06.2023 - 08.2024
- Collaborated with stakeholders to define system requirements and resolve issues.
- Designed, developed, tested and implemented software applications for clients.
- Conducted regular meetings with clients to review progress and address any concerns or questions they may have had regarding the implementation process.
- Created detailed project plans outlining timelines and resources needed for successful implementations.
Technical Support Team Lead
Centra Hub Pvt. Ltd.
Hyderabad
03.2022 - 05.2023
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Ensured all customer inquiries were handled in a timely manner by tracking response times and following up when necessary.
- Provided technical support to team members, including troubleshooting hardware and software issues.
- Conducted weekly meetings with technical support staff to review performance metrics and discuss any challenges or opportunities.
Sr. Technical Consultant
Centra Hub Pvt. Ltd.
Hyderabad
03.2021 - 02.2022
- Identified potential problems with application architecture or design before they became major issues during deployment stages.
- Collaborated with business analysts to identify workflow improvements and develop new features for existing applications.
- Coached team members on best practices for software development processes such as version control, continuous integration, automated testing and bug tracking tools.
- Designed, coded and debugged software per business's policies, procedures and security requirements.
Jr. Technical Support Consultant
Centra Hub Pvt. Ltd.
Hyderabad
10.2017 - 02.2021
- Diagnosed system malfunctions using various tools such as diagnostic programs, system logs or patch management systems.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Technology - Computer Science And Engineering
Avanthi Institute of Engineering And Technology
Gunthapally,Hayathnagar,Near Ramoji Filmcity07-2015
Intermediate Certificate - MPC
Sri Chaitanya Junior Kalasala
Dilsukhnagar03-2011
SSC -
Adarsh Vidyalaya High School
Rajendranagar03-2009
Skills
- Project recovery
- Program management
- Project governance
- Task delegation
- Business process reengineering
- Business analysis
- Requirements analysis
- Project scheduling
- Stakeholder management
- User acceptance testing
- Scope management
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Certification
- Course Completion Certificate of Core Java.
- Course Completion Certificate of Advanced Java.
- Course Completion Certificate of HTML 5 CSS 3 with JavaScript
Timeline
Project Implementation Team Lead
Centra Hub Pvt. Ltd.
09.2024 - Current
Sr. Implementation Consultant
Centra Hub Pvt. Ltd.
06.2023 - 08.2024
Technical Support Team Lead
Centra Hub Pvt. Ltd.
03.2022 - 05.2023
Sr. Technical Consultant
Centra Hub Pvt. Ltd.
03.2021 - 02.2022
Jr. Technical Support Consultant
Centra Hub Pvt. Ltd.
10.2017 - 02.2021
Bachelor of Technology - Computer Science And Engineering
Avanthi Institute of Engineering And Technology
Intermediate Certificate - MPC
Sri Chaitanya Junior Kalasala
SSC -
Adarsh Vidyalaya High School
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